We had a dinner in this restaurant on a Wednesday night and I have to say, it was really not busy, not what you would expect from a 'famous' restaurant like this. We had two robot girls serving us, I am sure you all know the type, must admit the host lady was very good, how it should be at this level but the girls were not to two star standards. Had a bottle of Bordeaux and it was very warm, far warmer than the 18-20 celsius I would expect. Had an amuse bouche of butternut squash mousse with smoked bacon foam, the smoked bacon flavour was so overpowering could not really taste the squash. I know it is only an amuse bouche but it was served in a two michelin star place so I expected better...Starter, veal ravioli was average. Main course, fillet of lamb arrived on a very hot plate but very cold, not just not hot enough but actually cold. Again, in any restaurant it would be disappointing but at this level it is unacceptable. Pudding was finally something really good and coffee and petit fours were ok, too. Overall disappointed, there are many restaurants around much better than this. I am sure they did not get their two stars based on an experience we had but I don't think it's enough to give proper service and proper food to the inspectors only but the same should be served and in the same way to everyday customers, too. Also sent an email to the restaurant explaining my experience, they did not bother to answer - this just confirms they don't care about customers, put it in plain english their head is stuck up in their....21st century, customer should come first, if they cannot adapt to this than after so long in the fame they not going to last much longer. Come on, two Michelin stars, I should not be able to just pick the phone up and book a table, they should be fully booked for the next six months, admit it, something gone wrong!
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