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“Great food but be careful”

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Hotel du Vin Cheltenham
Ranked #7 of 22 Hotels in Cheltenham
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great food but be careful”
Reviewed June 28, 2014

We had a fantastic dinner but it was unfortunately let down by the 'interesting' service
On arrival we had 2 glasses of sparkling water and were charged £8; repeated challenging and they reduced the price
The service slow, but suited us, the food was superb but we didn't feel looked after / spoilt by the staff at any point of our visit

  • Stayed June 2014, traveled as a couple
    • Value
    • Service
Helpful?
Thank sam l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 1, 2014
Dear Reviewer,

Thank you very much for advising us of your recent visit. We are all pleased that you enjoyed your evening but disappointed that you did not receive our usually warm, friendly and attentive levels of service. We do hope that we can welcome you back in the future in order that we can deliver a better all round experience.

Thanks again,

Ed Duley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Newport, United Kingdom
Level 6 Contributor
286 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed June 23, 2014

Located in quiet area of Cheltenham, but actually fairly near all the retail/bar action. managed to get good parking space in street opposite (relatively little private parking space). Unusual but charming reception area. Offered to show us to our room but we decided to try and find it ourselves! Rooms are named so makes locating them a little challenging but found it ok! Upgraded room to enjoy a huge bathroom with roll top bath and luxury shower area. Little touches like table next to bath for champagne and glasses! Lots of huge towels/robes and nice toiletries. Coffee maker and real chilled milk in mini bar. Very nice bar area for pre-dinner drinks and charming downstairs restaurant with beautiful outside courtyard with patio heaters for post dinner relaxation.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frequent_flyerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 1, 2014
Dear frequent_flyerUK,

Thank you so much for your glowing review. I will make sure it is passed to the whole team as it really does boost moral which in turns provides them with even greater confidence in delivering exceptional levels of service.

I hope we can welcome you back to Cheltenham soon!

All the very best,

Ed Duley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level 6 Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 23, 2014

We stayed here for 2 days to attend a wedding. We booked a standard room but were offered an upgrade for £18 which we accepted as we do like a king size bed. We were then given another upgrade as the window wouldn't close and when the manager tried to close it he broke the handle so we actually stayed in Tattinger. However the only difference I could see was a coffee machine which looked complicated and we don't drink coffee anyway! The room at first glance looked amazing and was at the back so was very quiet. Niggles were that on the shower and bath taps was a notice saying caution hot water! I should hope there is hot water but surely people are adult enough to know how to behave near a hot tap. The modern sink had quite crack in and I kept looking for drips underneath it! Our main gripe was that the room and corridors are very dark. We had difficulty opening the door because it was almost too dark to see the keyhole and the locks are very old. We both like to read in bed but the light was so poor it was virtually impossible. Also no biscuits to have with your hot drink - just very expensive specialists ones (£3.50 each from minibar). I ended up going to reception where there were shortbreads on offer. We expect a packet of High Grove or similar quality biscuits to be provided at these prices. My husband said that the breakfast sausage was rubbery but I had the Continental and whilst there was a good choice of breads, fruit, yoghurt and muesli, I do like the true Continental style with meats and cheeses. Staff in the restaurant were very peasant but reception staff could be improved on. We asked directions to a museum and she printed out a map but on looking we noticed she had put a completely wrong post code in so instead of guiding us from the hotel the map showed directions from a few streets away!! Also when checking out I was at first charged for dinner which we did not have and there seemed to be difficulty with obtaining a correct bill.
The hotel is in the best location possible as it is less than 5 minutes walk from shops and restaurants in the centre of Cheltenham and although there is limited parking we managed to get a space in the back car park so we could see our car from our room. It is a very quiet area and perfectly pleasant. I have reviewed many hotels and this is my first critical one. I get annoyed at those who nit pick but I do not believe I have mentioned anything that would cause a reader to think I am complaining about petty things as being able to read in bed and check out easily are important to may visitors. My husband was pleased that the TV in our room had a much larger screen than at most hotels so ideal for catching up with the world cup!

Room Tip: Rooms at the back are much quieter.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MadPat83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 1, 2014
Dear MadPat83,

Thank you very much for your recent review. The comments you make are very valid as each traveller has their own expectations. It is our job to provide you with the levels of comfort, amenities and service that you expect and I am genuinely sorry to read that we did not meet with your expectations.

Many of our corridors benefit from natural light through original sash windows and large glass columns. We have a diverse selection of rooms with all the idiosyncrasies that our loyal customers have come to expect from Hotel du Vin.

Should you wish to return it would be possible to recommend a selection of rooms that would meet your specific needs. Please contact me directly and I will be very pleased to provide you with a supply of our homemade shortbreads to enjoy whilst in your bedroom.

Kind regards,

Ed Duley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 23, 2014

My wife and I booked a weekend stay at Hotel du Vin in Cheltenham for Friday and Saturday night. Our reservation included dinner, bed and breakfast. From the moment we arrived we were made to feel special and the check in process took no time at all. We were shown to our room which was very nice indeed. We then decided to head downstairs for our dinner reservation. We waited in the bar area then were taken to our table downstairs via a sweeping staircase. The food was lovely and there were plenty of wines to choose from, we had a very nice evening indeed. The staff were very attentive. We went back to our room not long after dinner was finished and we both slept until quite late the next morning only making it to breakfast at 10.55am. The morning team were fine, and we were still able to order a full English breakfast and smoked haddock, poached egg and hash brown both of which were fantastic. We spend the day looking around Cheltenham then headed back to the hotel restaurant for our reservation. Once again we had a lovely meal. We both really enjoyed our weekend and would like to return in the not too distant future.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 1, 2014
Dear Philip D,

Your comments regarding your recent stay were gratefully received and I will ensure the whole team gets to read your positive review. I hope that I might have the opportunity to welcome you back personally to Hotel du Vin Cheltenham in the near future.

Thanks once again,

Ed Duley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2014

Stayed here last minute whilst working away as room was relatively priced. I like that the rooms have names rather than numbers, a nice change! Very welcoming when I arrived, quick check in and shown to room. Rooms beautifully decorated and bed very comfy! Also ate in the restaurant that night and food was great.

Would stay again but don't think I'd pay full price......

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 1, 2014
Dear Jody P,

Thanks for the favourable review, I am very pleased you stumbled across the HdV brand. All the HdV properties have quirky designs and one or two stories........
Together we offer a relaxing environment, attentive service, wonderful Bistro food and plenty of wines to match anyones requirements.

I do hope we have the opportunity to welcome you back to Hotel du Vin!

Regards,

Ed Duley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ceredigion, United Kingdom
Level 6 Contributor
129 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 18, 2014 via mobile

Just stayed for one night and wish it had been for more!
Really loved this upmarket hotel where we were looked after by superb staff.
Form check in to checkout there wasn't a single thing that I could criticise. It was brilliant!
We were checked in by a lovely
receptionist who gave us a nice room but it only had a shower. ( we really wanted one with a bath) so contacted reception who were very happy to change the room for us. This room was perfect with everything we needed. Fab bed and bath, great coffee machine, mini bar, and very clean.
We used the bar,terrace and restaurant all very very nice. Food was excellent, service spot,on and every single member of staff encountered had a charming personally ( the manager here has obviously chosen well!)
The Continental Breakfast was great with more than enough tasty good quality food to choose from.

Top drawer hotel! Thanks for the short but superb stay. When back in this area I would defiantly try to book this hotel over others.

Stayed June 2014, traveled on business
Helpful?
Thank Phil1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 4, 2014
Dear Phil1957,
Thank you very much for taking time to review your recent visit to HdV Cheltenham. Reviews like this make delightful reading and I am so very pleased that you enjoyed your stay.
Your are right, people make the stay and make all the difference. I shall ensure that all departments get a copy of your review to read as a I know how much this will mean to them.

I do hope I have the opportunity to personally welcome you back.

Regards,

Ed Duley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaconsfield
Level 4 Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed June 14, 2014

I have stayed at the Hotel du Vin twice. On this occasion we took two deluxe rooms whilst attending the Cheltenham Science Festival. I have also stayed at the Queens twice. Overall I think the two are pretty comparable, but I prefer the location of the Hotel du Vin, even though it is five minutes further from the centre of town, because it is quieter - both times I've stayed at the Queens I've been woken in the night by revellers shouting in the street outside.

The rooms were spacious and in good condition but too hot, even with the air conditioning turned to maximum. It had been raining heavily and one of the rooms smelt damp. The rainhead shower was fantastic, although there was some movement in the tiles on the floor which let things down a bit.

Breakfast was unexceptional - staff were obliging and efficient but the continental buffet was a bit depleted by the time we got to it.

We didn't use the bar but it looked lively in the evening.

Next time I'm at one of the Cheltenham festivals, I would choose to stay here again.

Stayed June 2014, traveled with family
Helpful?
2 Thank BQD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-HDV-Cheltenham, General Manager at Hotel du Vin Cheltenham, responded to this review, July 4, 2014
Dear BQD,

Thank you for choosing to stay at Hotel du Vin Cheltenham. Your brand loyalty is much appreciated.
I reviewed your comments with the maintenance team in order that they could investigate and take the necessary measures to ensure that both rooms had adequate air conditioning systems. It came to light that some bedrooms were running from only one compressor which explains why the cooling was not sufficient during your stay. For this I apologies but it does reinforce how important trip advisor reviews are to our business and its development. The problem has since been rectified.

This month I have replaced 6 bedroom shower trays with a much improved stainless steel design, they really do look fantastic and make the monsoon shower experience even more enjoyable! I am looking to secure further funding to continue improving our fabulous hotel product over the coming weeks and months.

Thank you once again.

Regards,

Ed Duley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel du Vin Cheltenham

Property: Hotel du Vin Cheltenham
Address: Parabola Rd, Cheltenham GL50 3AQ, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #7 of 22 Hotels in Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Official Description (provided by the hotel):
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Tom Ross. ... more   less 
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