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“Friendly, relaxing and unpretentious”

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Hotel du Vin Cheltenham
Ranked #6 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed February 11, 2013 via mobile

We had a wonderful stay - a room with a bath! A monsoon shower, fluffy towels and a great breakfast although coffee was slow in coming and a bit luke warm but it was very busy. The chain won back our custom with this free stay after we were unlucky enough in the Edinburgh malmaison to suffer boiling water out of the cold tap and a broken mattress. It is a great example of acknowledging that sometimes problems occur but can be dealt with appropriately. The Scottish lady at du vin who had worked at the malmaison couldn't do enough to make sure we were comfortable - a big thank you

  • Stayed: February 2013
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1  Thank Payasito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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739 - 745 of 1,013 reviews

Reviewed February 8, 2013

This was about our fourth visit in about five years. We love the Hotel du Vin with one proviso, and that is you have to be very careful about choosing the right room and you very much get what you pay for. The cheaper rooms are small and cramped but the Executive and upwards are very spacious and comfortable. These rooms are very well decorated and luxurious. This time we were in the Michel Laroche and it even has the bath in the bedroom which is lovely and decadent although we didn't use it! The room overlooked the main road but it is not too busy and did not affect sleep quality too much.
There are touches in the rooms that are often omitted in luxury hotels - an Nespresso coffee making machine, tea making equipment with fresh milk in the fridge, an iron and ironing board. The bathroom was also very luxurious and modern with a huge walk in shower.
We had dinner in the dining room which was excellent. Our only gripe was that we were on a deal that included dinner which was from the fixed price menu. If one wants to go a la carte one is allowed £15.50 towards this. The thing we found a little cheeky was that the service charge was added to this. The dining room is very cheerful and the food excellent, with a very extensive reasonably priced wine list.
The hotel is very well situated for the centre of town and although parking is a bit tight there is sufficient outside the hotel.
We thoroughly recommend it.

  • Stayed: February 2013, traveled as a couple
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Thank DJFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

We went to the Hotel du Vin for an overnight stay (dinner, bed and breakfast) and we had a really fabulous time. The staff were friendly, knowledgeable and helpful. The dinner was excellent, the room was lovely and we thoroughly enjoyed every aspect of our stay.

  • Stayed: February 2013, traveled as a couple
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Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We took their email offer (£35: two courses for two plus a bottle of wine) This was a difficult offer to refuse, how ever we were a little disappointed. The waiter/waitress did not smile. The starter and mains were normal. We paid more for the deserts, and this made up for it as it was much better. Over all, they could do better

  • Stayed: January 2013, traveled as a couple
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Thank Shingpkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

My friends and I stayed here overnight for a girlie trip and it was lovely. Upon check in, we were greeted warmly, shown to our rooms and the staff could not do enough to help us. The bar is a good size with comfortable seating. There is not enough parking spaces so we had to park on the road which was on the down side. There is also not a 24 room service although when we arrived back from having been out, the receptionist made sandwiches for us. Rooms are a good size with underfloor heating in bathroom- something which definitely soothed my tired feet. Beds are comfortable although in room heating is tempramental.

  • Stayed: January 2013, traveled with friends
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Thank TravellerHB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013

We love the Hotel du Vin chain and really enjoyed our stay in Cheltenham for my husband's birthday. We had a very warm welcome from the staff and the hotel is in a lovely peaceful location just outside the centre, very handy for shopping and easy to park on the road outside the hotel. The room was very comfortable and quiet, loved the bathroom as always and the nice touches, coffee machine and fresh milk. The Bar area and Bistro are spacious and comfortable. It was very busy on the Friday evening so the service wasn't as good as it could have been and the menu choice we thought was limited. Having said that the food and wine was delicious and the breakfast as always was excellent. I would recommend the restaurant Purslane, which is in the town centre, if you are staying a couple of nights, the food was outstanding.

  • Stayed: January 2013, traveled as a couple
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Thank CaroleS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

It was my wife's birthday, they arranged everything.... Great room with a great value deal too... The two baths in the room was brilliant!!! The food and service in the Bistro never disappoint as with the selection of wines......

Room Tip: Speak with their central reservations team as most of them have worked in the hotels
  • Stayed: January 2013, traveled as a couple
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1  Thank lovemyholidays100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel du Vin Cheltenham

Address: Parabola Rd, Cheltenham GL50 3AQ, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Cheltenham
Price Range: $128 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Cheltenham 4*
Number of rooms: 49
Official Description (provided by the hotel):
Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Chris Thompson. ... more   less 
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