We had a wonderful stay - a room with a bath! A monsoon shower, fluffy towels and a great breakfast although coffee was slow in coming and a bit luke warm but it was very busy. The chain won back our custom with this free stay after we were unlucky enough in the Edinburgh malmaison to suffer boiling water out of the cold tap and a broken mattress. It is a great example of acknowledging that sometimes problems occur but can be dealt with appropriately. The Scottish lady at du vin who had worked at the malmaison couldn't do enough to make sure we were comfortable - a big thank you
- Official Description (provided by the hotel):
- Formerly the Carlton Hotel and located in the chic Montpellier district of this historic spa town. Hotel du Vin Cheltenham offers forty nine bedrooms and suites, all decorated in inimitable Hotel du Vin style. The wonderfully spacious public areas centered around a showpiece spiral staircase, include a trademark Bistro with extensive al fresco dining, both a Champagne and Sinners Enclosure Bar, beauty treatment rooms and private dining rooms. The general manager is Chris Thompson. ... more less
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