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All reviewsbeefeater next doorbeefeater restaurantattached beefeatermeal dealgood night guaranteeroom was cleangood nights sleepdisabled roomnight's sleepfamily roombusy roadplenty of parkingovernight stopno air conground floorreception staffcooked breakfast
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Reviewed November 13, 2017

The room was clean bed very comfy the staff friendly and helpful we had a quiet room so enjoyed our stay the location was ideal for our needs , breakfast was very nice lots of choice and the cooked breakfast was very good we did eat in the restaurant and it was good do need to book at a weekend though but it wasn't a problem as receptionist did it for us great !

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with premierinn.com
Thank Sally A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2017

We were delighted with our stay at this Premier Inn We found the staff to be welcoming friendly and helpful and nothing was too much trouble The room was clean and tidy the bathroom was also We were in Cheltenham for a family funeral and the staff offered to print out any directions should I have needed them The Beefeater Restaurant next door had excellent food and again friendly and helpful staff

  • Stayed: November 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank steveturvey2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2017

Excellent location in Cheltenham as on a good bus route into the centre and also large shopping area opposite. A very comfortable Premier Inn with friendly and helpful staff. Cheltenham Race Course also nearby.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2017

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CheltenhamWest, receptionist. at Premier Inn Cheltenham North West, responded to this reviewResponded October 29, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 24, 2017

The room at this Premier inn was not the cleanest I have stayed in, It had not been hoovered when we arrived and was not hoovered within the 4 night stay we had. On returning to our room on the last night we found that the room had not been serviced at all. The bed was not made, the towels not changed and the bathroom not cleaned. The receptionist came to straighten the bed and brought us clean towels. She was very apologetic and very helpful. She advised me to ring customer services about the Good Night Guarantee
When I did ring to complain I was told that this did not come under the guarantee and that the room may not be serviced everyday!!!. I was shocked with this comment as I paid the same amount for the room for each night of my 4 night stay as if I was staying 4 individual nights. I did not get a reduction for a longer stay.
Come on Premier Inn your rooms should be cleaned daily

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Premier Inn at Premier Inn Cheltenham North West, responded to this reviewResponded November 3, 2017

Hi Linda

I'm really sorry you were unhappy with the cleanliness of the room.

Our teams carry out a full service every 4 days and a light make up (emptying bins, replenishing tea, coffee & towels etc) on days between this. You can request a full service at any time however.

Apologies again for any disappointment.

Darren

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