Having booked a twin room for one night, we were allocated one near the entrance which meant everbody entering the hotel passed the window, easy to close the curtain but no safe to have the window open. With a room temperature at 29 degrees it was horrendous. On asking reception for assistance we were told. "Use the fan" However on querying the good nights sleep guarantee on check at, we were told we could have been given sheets, much better than the duvets. Different attitude from the staff, and a full refund was given for the room cost.
Beefeater was excellent, and both service and food were excellent.
- Official Description (provided by the hotel):
- Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Premier Inn so you can book your Premier Inn Cheltenham North West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Cheltenham West Hotel Cheltenham