My husband and I have used the screening rooms about 5 times since it opened. We don't mind the price as we prefer having the huge comfy seats and no one kicking the back of your chair!
The atmosphere is lovely and we always choose this cinema now over the usual cineworld. I think staff could step-it-up a bit. They seem half asleep most of the time and you are paying more for the service, as well as the environment.
On the most recent visit, my husband couldn't have an English breakfast tea because they had run out of tea bags. I think in any normal establishment, they would run out to get some tea bags, especially when the cinema is based near a vast amount of shops.
These little niggles let it down slightly. I would rate the cinema a 5 and the service a 3.
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