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Central Hotel Cheltenham
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Reviews (322)
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Reviewed September 6, 2013

Booked the 8 bedroom apartment for celebration evening in Cheltenham , it is not an 8 bedroom apartment . Various issues:
Lack of glasses, cutlery and plates for 8 people
Sofa bed not suitable for sleeping on - broken
Tv did not work
Bedding inadequate
Generally a very basic accomodation , not as advertised.
However, the real insult is that after i raised theses issues, I waited 4 weeks for a response, despite calling the office every week. Calls not returned , emails not responded to. When I did eventually receive a response, there was no apology and no recompense - probably the worst customer service I have received in this country for a long time .

  • Stayed: August 2013, traveled with friends
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Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Positive points - It is cheap and just a minute walk down to the shops. Location is good. It's perfect for backpackers or people who are on extremely low budget.

Negative points -
1. The rooms didn't look as good as what you see from the pictures. Definitely. The furniture looks as if they've been picked from the garbage dump, refurbished
2. The pillow is extremely flat and I got myself severe neck pain and migraine the next morning till night. The carpets are absolute disgusting where I definitely cannot remove my shoes otherwise my feet would turn black.
3. I booked one room through booking.com for 3 people and asked if they have 3 beds in a room. They never came back to me and when I arrived at the destination, it was a sofa bed. We were forced to get a new room instead.
4. The kebab shop across the street opens till morning - I couldn't sleep all night because drunkards are at the shop buying kebabs and making hell lot of noise.
5. Carpets are already dirty and I saw them placing new sheets on the floor of every room that they were going to clean. I saw it because I checked out late. How can they leave new sheets ON THE FLOOR?????? Absolutely hygiene issues!!!

Anyway... Just pay a bit more and go somewhere else.

  • Stayed: September 2013, traveled with family
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2  Thank Crystalism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

No feedback forms or guest book were available when we checked out this morning so they deserve any slating they get today!
A lack of double glazing meant i spent most of the night listening to the louts in the kebab shop across the road. The room was chokingly hot but an open window would hve meant even better clarity to the dross that was hanging round at stupid oclock. Fridge in room was noisey and the ensuite was probably once a wardrobe. It was that small. As for the sofa bed, well ive slept on more comfortable camp beds. If u dont know the area, choose Premier inn. Its 100% better and only 5 minutes from city centre. This is more Hostel than hotel! One good point: clean ensuite with decent shower.

Room Tip: Choose a different hotel!
  • Stayed: August 2013, traveled with family
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Thank Luvhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

If you are considering staying here DONT DO IT.
I stayed at 2 Gloucester Place.
From start to finish, this was the most appalling place I have ever stayed. I arrived, after a 7 hour drive to the location in email, to find no one/no sign/no sign of people. I phoned number to be told I should have received an email telling me I had to go to 'Central Hotel' in Cheltenham (10 minute drive from where I was) to collect keys - I did not get any such email. I was also told at that point on the phone that there was an issue with my booking which they would sort out with me when I got to the hotel.
When I arrived at hotel, I was greeted by a very unprofessional woman, chewing gum with her mouth open constantly, taking phone calls from several men, one including her boyfriend, the other her boss (as she told me).
The issue with my booking was the original place I was meant to stay, which is where I turned up first had been flooded by the previous visitor, so was unusable. That meant they were putting me somewhere else, another room. I was given a key, and a postcode, and off I went.
On arrival, the outside looked 'OK' despite the road looking a bit rough. Parking was non existent, but managed to put car on kerb/empty disused land opposite.
Initial impressions were poor, dim hallway/stairs, stale smoke smells and flies all over. However initially the room looked ok. Basic (which I expected as this was a budget room) but OK.
I went to my evening event, and returned at one AM.
To discover none of the lights in the hallways/stairs (I was 2 flights up) worked. The lights in the shared bathroom also didn't work.
The bed was broken, so I put mattress on floor. The mattress was the thinnest I have ever seen and every spring was broken so stuck into me every single which way I tried to lay. I had to turn the fridge off because it sounded like it was going to explode.
The room was very hot but unable to open the window as it had been painted shut. I ended up sitting on the stairs, outside the room, in the dark, in the middle of the night, taking some medication for Asthma as was too hot and struggling to breathe. There I saw the mouse.
By 0430 AM I was so tired, stressed, uncomfortable, scared that I rang round every hotel in Cheltenham trying to find somewhere else to stay. To no avail for that night. So I stayed awake all night. When the morning light arrived, it showed how disgusting the shower/bathroom was. Unclean with fag ends littered around the shower on the floor. You could draw lines through the dirt in shower tray.
On walking back up the stairs after using the bathroom, in the kitchenette between my room and the other room was a gentleman urinating in the kitchen sink.
I packed my stuff and left ASAP.
I found friends staying in another hotel, and managed to book in there.
On complaining to staff at Central Hotels, when I went to take the keys back and asking for a refund especially as I was not going to be staying the next 3 nights as paid for I was met with rudeness and belligerence. They did not believe I saw a mouse, because I did not have a photo of it! I was also told 'it is a budget room'. I have stayed in many budget places, none like this. I was given a card with an email to complain to, although told it was only end up in his (the rude man's) inbox and he would forward on to person concerned.
IF YOUR CONSIDERING STAYING HERE DONT DO IT.

  • Stayed: August 2013, traveled solo
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Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013 via mobile

This hotel is good value for money and rooms are nice however when leaving in the morning found reception staff rude partially the lady with curly brown curly hair. Looked us up and down no thanks or anything. Could be spot on if it wasn't for the morning staff!

  • Stayed: July 2013
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1  Thank Ljb200789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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