I confirmed my booking at midday for a late afternoon arrival. We arrived at five to wait about 40 minutes on the footpath with two young children, only to be told to apartment was actually not available. I had actually booked it for two nights over 48 hours earlier. After several periods on hold on my mobile on international roaming rates, we were finally offered a one bedroom with sofa bed apartment up four flights of steps. It was nowhere near the quality of the apartment we had booked. We didn't take them up on their replacement and found alternate accommodation. We finally fed and put our two small children to bed at just before 8pm. Very stressful - nightmare.
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