I recently visited this restaurant with my girlfriend and had Afterrnoon tea. It was advertised on travel zoo as being worth £80!! (i would expect this price in a top london hotel not cheltenham) We paid £29 for this food and that turned out to be a rip off, as the owner has the same deal on his website for £10 per head! Before we even began there was no one around to greet us as all the staff had decided to have a chin wag in the office, so we strolled around the hotel trying to find someone to acknowledge us. Eventually we were greeted and rudely showed to the table, we must have been seen as dirt for using a voucher, how very dare we! We sat down and were brought a tea pot over, but the tea pot had one tea bag in for a start. Then the cake stand came over and everything looked okay, until closer inspection. The biscuits seemed to been cut out of Hovis, they were the same consistency as bread and tasted awful, the scone crumbled away to nothing, the sandwiches were filled with what appeared to own brand ham and had absolutely no taste to them, the butter and jam was available in microscopic portions and the piping on the 'biscuits' appeared to be done by a 5year old.
Obviously we weren't happy so tried to get the attention of a staff member but they have continued their social event elsewhere in the hotel, we left and I set out to complain to the manager/ owner. I was greeted with his arrogant, condescending attitude that left me feeling unvalued as a customer.
I asked for a refund where I was told "you have the food, so you either have enjoyed it and return or dislike it and never come back"....not really the attitude any manager should take towards their customers. I will not stop until I get my money back and I warn anyone who even comtemplats about going to the parkers restaurant or the hotel on the park that this place is to be avoided at all costs, there are many many more hotels and restaurants that are far superior to this
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.