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“Highly Competent Management”
Review of Ellenborough Park

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Ellenborough Park
Ranked #3 of 23 Hotels in Cheltenham
Certificate of Excellence
Newbury, United Kingdom
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Highly Competent Management”
Reviewed August 19, 2013

I endorse everything that has been said positively in previous reviews and I thought it would be appropriate perhaps to give some recognition to the man behind the management of this fantastic hotel. I have never met John Hanna but his staff think highly of him and it is abundantly clear that he sets and maintains very high standards. As an introduction to a nigh on perfect English country hotel you will not do much better than Ellenborough Park.
We appreciated the handwritten notes from John in both our room and in our car on departure. It made us feel special and made our celebratory stay at the hotel memorable!
For our American readers, I would recommend that you make a stop here as part of a tour of the Cotswolds. You will not be disappointed.
I think John has set the bar with Ellenborough and I look forward to another stay there during the winter months.

Room Tip: We had a room in the old stable block with very pleasant views.
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Martyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 23, 2013
Thank you very much for your comments. I head up a team that is committed to providing our guests with the best possible service and to ensure that each guest has a truly memorable stay here at Ellenborough Park. Each department works incredibly hard and we are very pleased when we recieve praise such as yours. So thank you for taking the time and trouble to comment on me and my team we all appreciate it.
We shall look forward to welcoming you here again in the winter months.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
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English first
England, United Kingdom
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 19, 2013

Only stayed here for the one night so didn't explore the area/location.
Hotel itself is in a grand old house, perfect for Cotswolds, England.
Rooms were a good size and furnished well, contemporary. Facilities were good with the restaurant, bar, spa and gym.
Great Cotswolds all English breakfast!

  • Stayed June 2013, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andimate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 23, 2013
Thank you for choosing Ellenborough Park for your one night stay in the Cotswolds, we are sorry you did not get the opportunity to explore the area as it is beautiful and there are so many different actvities to choose from. Thank you for your comments on all areas of the hotel and we are pleased that you enjoyed yourself in this grand old house.
We look forward to seeing you again.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level 5 Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 18, 2013 via mobile

An amazing building with attentive service and wonderful breakfasts. The food in the brasserie was above average and the staff charming. The air conditioning was a bit fierce in our room (54). Otherwise a very nice place to stay in a beautiful part of England.

Stayed August 2013, traveled as a couple
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 23, 2013
Thank you for your comments regarding your stay here. We are pleased that you found all aspects of your stay here enjoyable and we will look into your fierce air conditioning.
We look forward to seeing you here in the Cotswolds again soon.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level 6 Contributor
135 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 16, 2013

My husband and I stayed for one night at this hotel to celebrate a birthday. I spent three years here as a boarder when it was a school for girls, and thought it would be nice to return as I had really enjoyed my time at Oriel School.
The hotel is marvellous, with excellent food and very comfortable accomodation. We choose to stay in the main building.
The staff were all very friendly and efficient. There were lots of special little touches, such as the bed turned down at night, curtains closed, slippers by the bed and a bottle of water and a chocolate.
When we departed, our car was brought to the front door, our luggage inside, a bottle of water and a note thanking us for staying. We would definately like to return.

Room Tip: We stayed in the main house. The rooms near the pool would also be very nice.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 23, 2013
Thank you for your comments regarding your stay here at Ellenborough Park. It must have been an interesting experience for you having boarded here at Oriel School. We hope it generated some happy memories for you and that you enjoyed checking out the changes that have occured.
I am pleased that you enjoyed every aspect of your stay here and hope that we can welcome you here again soon.
Kind regards
John Hanna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
us
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 16, 2013

We stayed for 2 nights after busy week in London. The resort is beautiful and rooms clean, large and comfortable with beautiful furnishings. Food was excellent. We would definitely recommend this place!!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank juliajane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 23, 2013
Thank you so much for for kind review and taking the time to visit the Cotswolds.
We are very pleased that you had an enjoyable and relaxing stay and look forward to seeing you here again soon.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gloucestershire
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 12, 2013

We stayed for 2 nights in a luxury room. The only criticism I could make for our room (32) was the lack of a view (car park), but we did book late and the hotel appeared pretty full so we were grateful to be there at all!
The outdoor pool makes up for a lack of indoor pool but there needs to be more than the 10 or so loungers supplied to remove that "will I get a seat" feel!! (we didn't by the way...)
The spa is small but with great therapists -we each had a full body massage which was faultless.
Dining is excellent. Afternoon tea and scones served warm with butter, jam and cream is divine taken in the Great Hall. The brasserie is relaxed and friendly - DO try the banana and chicken signature dish - its gorgeous! The fine dining restaurant have expert knowledgeable staff who are attentive to the exact right level.
This is our second stay at Ellenborough and although expensive, I would highly recommend friends to stay who seek a relaxing, romantic getaway in the Cotswolds.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leolaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 16, 2013
Thank you very much for your very kind review and I am pleased that you enjoyed all the the hotel has to offer including the treatments in the Spa, the Brasserie food, the Beaufort dining Room and the Afternoon Tea.
Thank you also for bringing to our attention the possible lack of loungers in the hot weather. We will look into this.
We look forward to seeing you here for your third stay soon.
Kind regards
John Hanna
Ellenborough Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 6 Contributor
179 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed August 9, 2013

We were fortunate to experience the excellent hospitality provided by this outstanding hotel during a family wedding recently.From the valet parking on arrival to the taxi departure at the end of the day everything was managed to perfection.During the initial drinks reception there was a choice of refreshing Pimms and other alcoholic & soft drinks plus delicious canapes.The staff were excellent,appearing when needed to replenish drinks yet not constantly hovering...how do they manage to do this?They were extremely polite and helpful,yet not intrusive.This excellent behaviour was carried through during the wedding breakfast too.The decor of the wedding breakfast room was outstanding,so much so photos were not only taken of the bride,groom and guests but also of the table settings,candelabras and surroundings.The Master of Ceremonies set the tone and as a result everything went smoothly.The wedding breakfast itself was delicious with three courses being more than enough.To describe this venue as "classy" doesn't seem to do it justice.It is a fantastic hotel.

  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swanseajen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this review, August 12, 2013
We are delighted that you enjoyed your family wedding occasion so completely. Thank you for highlighting all areas of the hotel which you found outstanding, especially the teams who served you drinks at the reception and their ability to not hover - its all in the training. We are pleased that you found the service to be consistent throughout your stay here and hope all guests felt the same.
We look forward to welcoming you here again soon.
Kind regards
John Hanna
Ellenborough Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ellenborough Park

Property: Ellenborough Park
Address: Southam Road, Cheltenham GL52 3NJ, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cheltenham
#1 Family Hotel in Cheltenham
#1 Business Hotel in Cheltenham
#3 Luxury Hotel in Cheltenham
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
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Also Known As:
Ellenborough Park Hotel Cheltenham

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