My husband and I stayed at this hotel for our 25th wedding anniversary. It was perfect from beginning to end. We were a little daunted when we pulled up at the front in our VW Golf and the two cars in front of us were Aston Martin Vantages, however the valet parking staff never batted an eyelid and took our keys and carried our bags with a big cheery smile. The hotel itself is beautiful, but what sets this hotel apart is the staff, from the front desk staff to the gardeners, everyone one was lovely, they always had a smile on their face and took the time to say hello, and ask about your day or your plans. We had a luxury room by the pool with a little private terrace, there is a side entrance from the hotel to the pool and if you use this entrance it is only a few steps to your room, (but down a few steps and I can't remember seeing any disable access that way, so check it out.) Our room (20) was large with free standing roll top bath and a fantastic shower in the bathroom. However, As the weather was fantastic I did get to use the pool and the very comfy loungers. The pool isn't massive but big enough to cool off. The spa is small but we used it on two separate occasions and there was only one other couple in there each time so there was plenty of room. We both had treatments, and although there weren't cheap they were both great. We ate in both the fine dining and the Bistro, and both were lovely, the bistro is more casual, but the fine dining wasn't stuffy in any way, we still had a laugh with the staff and the cheese trolley was a sight to behold! The bar was comfortable and again staff were fantastic, very friendly and made you feel welcome. Our 3 days were fantastic, there was only one slight gripe and that was the Wi-Fi connection, which was poor or non existent as was the telephone signal, which can be irritating. The only other point was the in the hotel details it says that if you want to leave a tip for the staff, you can get an envelope from reception on check out and the tips are shared. We thought this was a great idea, so didn't tip during our stay, I asked for the envelope one check out, but they didn't seem to understand what I wanted and they gave me an ordinary window envelope and I didn't feel confident that it would get back to the staff as intended, it maybe better to tip as you go. The final lovely touch was went the valet parkers brought our car back they left a tin of mints and a note saying "we hope you enjoyed your stay". Overall we loved this hotel and will definitely go back.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham