We stayed here for our wedding anniversary in June 2013. Right from the start when our car was driven away to private parking to the rose petals and bottle of champagne in our room, the 5-star service was evident. We had a lovely room, near the pool and our own private terrace with gate so we could sit outside - and enjoy our champagne. We had dinner in the fine dining restaurant and felt the dishes were really creative and tasted amazing. We've been to a number of Michelin-starred restaurants and I would say the food is on a par with them, but felt the maitre d's attitude could have been improved. Our starters arrived cold (scallops) and when we were asked how our meal was, which wasn't until the end of the meal, we didn't even get a 'sorry' or the starter taken off the bill. We were just told that 'the kitchen service had changed around' which we didn't feel was good enough - and certainly, if they are going for a Michelin star, cold food/service like this won't cut it!
Apart from that (and another minor slip when we were brought canapés twice having our aperitifs), I would say this was a lovely trip. We felt very looked after and spoilt. Another nice touch was a bottle of still water left in our car when it was driven back to us, together with a note thanking us for our stay.
I think if they can just fix those small errors in the restaurant/bar service this place would be absolutely perfect.
Also, just a word to say the reception staff were terrific and really helpful when we arrived later than expected due to accidents on the motorway and they rescheduled my massage in the spa to the next day.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham