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“A lovely wedding anniversary stay”
Review of Ellenborough Park

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Ellenborough Park
Ranked #4 of 23 Hotels in Cheltenham
Certificate of Excellence
Reviewed July 2, 2013

We stayed here for our wedding anniversary in June 2013. Right from the start when our car was driven away to private parking to the rose petals and bottle of champagne in our room, the 5-star service was evident. We had a lovely room, near the pool and our own private terrace with gate so we could sit outside - and enjoy our champagne. We had dinner in the fine dining restaurant and felt the dishes were really creative and tasted amazing. We've been to a number of Michelin-starred restaurants and I would say the food is on a par with them, but felt the maitre d's attitude could have been improved. Our starters arrived cold (scallops) and when we were asked how our meal was, which wasn't until the end of the meal, we didn't even get a 'sorry' or the starter taken off the bill. We were just told that 'the kitchen service had changed around' which we didn't feel was good enough - and certainly, if they are going for a Michelin star, cold food/service like this won't cut it!
Apart from that (and another minor slip when we were brought canapés twice having our aperitifs), I would say this was a lovely trip. We felt very looked after and spoilt. Another nice touch was a bottle of still water left in our car when it was driven back to us, together with a note thanking us for our stay.
I think if they can just fix those small errors in the restaurant/bar service this place would be absolutely perfect.
Also, just a word to say the reception staff were terrific and really helpful when we arrived later than expected due to accidents on the motorway and they rescheduled my massage in the spa to the next day.

Room Tip: Try and get a room by the pool with a private terrace.
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  • Stayed: June 2013, traveled as a couple
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Thank lipstickjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded July 8, 2013

Thank you for your your very detailed review. We really appreciate the feedback.
We are delighted that you found your stay very enjoyable in almost every way.
With regards to your comments concerning some of the aspects of food and service we will have a look at this and see where we can make improvements.
Thank you for highlighting that our reception team were very helpful, they will be delighted to hear this.
We shall look forward to seeing you here again soon.
Kind regards
John Hanna

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1,029 - 1,035 of 1,368 reviews

Reviewed June 30, 2013

I stayed for the weekend at Ellenborough Park with my wife and was very impressed with the hotel. We ate in both restaurants, I preferred the Bistro due to the more informal atmosphere but both served good quality food which was well presented. The service was exceptional, our luxury room was pleasant if not a little small but had everything you would need such as wifi, Sky TV and a good sized bathroom etc. The heated outside pool and gym were excellent, my only criticism would be that the spa is a little small with only four loungers, tiny jacuzzi, steam room and sauna. Overall I would not hesitate in recommending Ellenborough Park.

  • Stayed: June 2013, traveled as a couple
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1  Thank Titanic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded July 8, 2013

Thank you very much for your review. We are pleased that you and your wife enjoyed your stay here and found the food very good and the service exceptional. thank you for saying that you would recommend Ellenborough Park.
We look forward to seeing you here again.
Kind regards
John Hanna
Ellenborough Park

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Reviewed June 29, 2013

Just a fantastic place to eat & stay, The Spa is exceptional and the staff throughout are highly trained. Everything about Ellenborough is first class and we will be back time and time again. Love it!

  • Stayed: April 2013, traveled as a couple
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Thank TalkisGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded July 8, 2013

Thank you for your comments following your stay at Ellenborough Park we are delighted that you enjoyed The Spa and that you found the teams throughout the hotel exceptional. We look for ward to seeing you here again.

Kind regards
John Hanna
Ellenborough Park

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Reviewed June 27, 2013

We enjoyed a lovely weekend here last fall. Our room was beautiful. We stayed in the castle and had a huge suite with a large, comfortable bed. The bathroom was gorgeous. Our dinner was delicious, atmosphere exceptional. Breakfast was the best I've had anywhere! Would highly recommend this hotel for a weekend getaway.

  • Stayed: November 2012, traveled as a couple
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Thank BO62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded July 8, 2013

Thank you very much for your review. we are delighted that you had such an enjoyable stay in the Main house. We are pleased that you found your bed bathroom very comfortable and that you enjoyed your meals here. We hope to see you here again for another weekend stay.
Kind regards
John Hanna

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Reviewed June 25, 2013

All staff was attentive, friendly and helpful. The location is stunning with a view of Cheltenham Race course in the distance.
We arrived early but a big effort was made to get our room ready so that we could get changed. The reception area was too busy with a wedding party ready to leave. It may be an idea to try and manage that a bit more differently.
Our room was good size, clean and well equipped. (the WiFi speed could be better). Nice bed and bedding. Brilliant walk in shower with heated floor.
We needed help with some arrangements before we arrived; the concierge was very helpful and efficient.
Bar-Brasserie and Restaurant were both busy and buzzing the evening (a Saturday) we stayed.
We had dinner in the restaurant and it was just delicious. Very well presented and surprising tastes. Portions were small but that suited us on the night. We had had a nice lunch. I can imagine if you have dinner as your main meal, it would be a bit small.
Thanks for the tip from another Trip Advisor to book through IPrefer. Worth it!!
We liked it so much, we go back next week for a midweek break.
Definitely a place on the list for future reference.

Room Tip: Ask for a room in main house. We were in room 7.Great room. (shower only)
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  • Stayed: June 2013, traveled with family
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Thank HenriLambriex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded June 28, 2013

We are thrilled that you enjoyed your ' Romantic weekend away' and that you enjoyed every aspect of your stay here. We have now rectified the problems of the slow wi-fi so thank you for highlighting this.
We look forward to seeing you here for your next mid-week break.
Kind regards
John Hanna
Ellenborough Park

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Reviewed June 25, 2013

I stayed here this weekend with my boyfriend for our anniversary (we're mid 20s) and while it was definitely somewhere special to book, it was so overpriced for what it was. The room was really nice, but nothing different to every other 5 star hotel, no character and nothing worth writing home about. For the price, it was nothing special and you can go abroad for the cost of a room here!

But most importantly the food served in the whole hotel was below poor. I'm a real foodie and I like to go away and have one of the focal points be the food, whether it be good, traditional pub grub or small, well presented Michelin style dishes, I really don't mind- but it needs to be delicious. The food at Ellensborough was boring, unappealing and pretentious. The service was impeccible but it was a really horrible environment that my boyfriend and I both hated. The portions were tiny, the food was bland and while we had our hearts set on a 3 course meal, we couldn't even face having a dessert.

We instead had a dessert in the more informal brasserie- both again were bland, a pannacotta that could have been from a packet, and a pavlova that didn't taste handmade.

Then don't even get me started on the breakfast- how hard is it to get a fry up right? Instead it was another pretentious plate of boring, bland food.

Everything about the hotel is uninspired, and I would have much preferred it if we booked a small B&B in one of the lovely villages surrounding the hotel and stayed for 2 nights, rather than spend £250 on 1 night at ellensborough and over £250 on the food and bar tab.

  • Stayed: June 2013, traveled as a couple
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7  Thank randallll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded June 28, 2013

Thank you for your comments on your recent stay here at Ellenborough Park. Naturally we are very disappointed that you felt this way regarding your stay here. I am pleased that you considered the service impeccible even if you found the environment not to your taste.
Kind regards
John Hanna

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Reviewed June 24, 2013

My daughter's wedding reception was held at Ellenborough Park in early June and we all had the most wonderful day! The weather was perfect and so was the service and the general atmosphere amidst the really beautiful surroundings of the hotel. In all the dealings with the hotel beforehand we had been struck by the friendliness and efficiency of the staff and this continued in all aspects of the day from the attentive serving of the arrival drinks through the excellent wedding meal, the evening hog roast and right up to the late night bar service.
Our guests were impressed with everything and those that stayed at the hotel, including ourselves, thoroughly enjoyed the luxurious rooms with so-soft pillows and comfy beds and every facility you could wish for. Breakfast was a real feast of good things to choose from.
A real piece of specialness on a very special occasion that will be in our minds for a very long time and a superb start to my daughter and son -in law's married life.
Thank you, Ellenborough!

Room Tip: The rooms around the courtyard lawn are excellent, especially the ones that have their own little ga...
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  • Stayed: June 2013, traveled with family
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2  Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenboroughPk, General Manager at Ellenborough Park, responded to this reviewResponded June 28, 2013

Firstly, we would to offer our Congratulations to your daughter and son-in-law and hope they have a long and happy married life.
We are delighted that everything went to plan on their special day and that you were all blessed with such beautiful weather.
We look forward to seeing you all here again soon.
Kind regards
John Hanna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ellenborough Park

Address: Southam Road, Cheltenham GL52 3NJ, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#3 Luxury Hotel in Cheltenham
Price Range: $167 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 61
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Also Known As:
Ellenborough Park Hotel Cheltenham

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