A beautiful hotel in a truly picturesque location, as soon as I pulled my car into the car pack the porters were there to pick up my bags, we were taken straight to reception to check in. It was a really shame the check in girl didn't have the same enthusiasm as the porter, everything was very sterile, no smile or conversation, which was a shame.
We had dinner in the Beaufort Room, the selection of food and wine was excellent, the only trouble was the sommelier was dreadful, firstly I had to ask to order wine, then when it came it was placed on a shelf just out of reach, twice we had to help ourselves. It was a really shame as this took the shine off an excellent meal, the next day we were talking about the poor service when we should have been talking about the excellent food.
The bar/brasserie were great, good selection of snacks, beer, wine and champagne, the staff were more than happy to keep the bar open until well after midnight.
Lovely breakfast the following morning, apart from I had to ask for tea twice before it arrived.
In summary an excellent hotel with great staff, I would suggest additional customer focused training for a couple of members.
And a special thank you to Rodney Gallagher the head porter for arranging shooting lessons at Ian Coley's shooting school.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham