I recently stayed at the Ellenborough Park hotel in Cheltenham as part of a conference. I have to say that I was completely astounded by the service and experience. Normally hotels make a lot of promises and ultimately fail on a couple but I could not fault anything. Nothing at all! The staff are proffessional and attentive but not intrusive or overly engaging. They smile and greet you when you walk down the passage - and I mean everyone right down to the maintenance man!
The room are exceptionally beautiful and the beds are the most comfortabel I have ever slept in. So much so that I have already ordered one from the same supplier.
We ate in both the Brasserie and the formal dining room and the food was some of the best I have ever tasted.
What I liked most about the whole experience was the incredible attention to detail. Underfloor heating. Music in the bathroom. Carefully laid out slippers next to the bed. No detail however small was ever overlooked.
In summary, seamless, pro-active customer service that makes you feel like royalty in exceptional accommodation and surroundings.
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- Also Known As:
- Ellenborough Park Hotel Cheltenham