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“Incredibly disappointing”
Review of Real Burger

Real Burger
Ranked #221 of 465 Restaurants in Cheltenham
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Restaurant details
Dining options: Breakfast, Late Night, Delivery
Description: All our handmade burgers are cooked to order using the best cuts of locally sourced Gloucestershire beef, which we combine with crispy salad, freshly baked bread and your choice of delicious toppings
Reviewed September 21, 2013

Really surprised considering the amount of positive reviews on here. Burger tasted like a quarter pounder from the supermarket, was supposed to be hot sauce but hardly anything on mine. Split a large chips between me and the wife and there were 12 chips on my plate, garlic bread with cheese was nothing special either. Ice cream was the nicest part of it. Staff were not very friendly, only went there because we had a voucher, otherwise it would have cost £20! I am never going there again and I certainly won't be recommending this place to anyone. 321 and Charlies do far nicer burgers than this place. Its not a restaurant either, just a takeaway with 4 stools to sit on.

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1  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASRB2009, Owner at Real Burger, responded to this reviewResponded September 26, 2013

Thank you for taking the time to write a review. Customer feedback is very important to us & we always invite guests to leave good and bad comments, otherwise how will we learn?
If I can address your points individually. Firstly all our beef burgers are made in house by me and my staff using nothing but a little salt and 100% locally sourced 28 day aged beef. Our beef comes from a highly respected butcher, who rears all his own rare bread cattle, for which he has just won a national award. However one thing we've learnt, food as many things in life is very subjective and also down to personal taste. So if you felt it wasn't to your liking then that's your personal choice.
The burgers you chose, a Chorizo and a Chorizo and Smoked Cheddar, only comes with a very small sprinkle of hot sauce. This is how we designed it. If there's to much it can over power the burger. The Jalapeño and Mexican burgers both have a huge amount of hot sauce, so may have been better for your taste.
Our large portions of chips are really designed to be a large portion for one person, although many people do share them.. However with this particular deal we felt that if we bunched 2 x 6oz Burgers, a large chips, a garlic bread, 2 x Soft Drinks and 2 x Ice Creams altogether in a deal, it would be enough for two people, and represented good value at £12. If this wasnt enough for your particular appitite, then we appologise.
The garlic bread we use is a stone baked ciabatta filled with Monteray Jack cheese and a home made garlic butter. Obviously this again wasn't to your taste, but without more detail as to why it was “nothing special” we can't improve it.
Marshfields do make very good ice cream! Glad you enjoyed this part of deal
We like to think our services is always friendly, but if that didn't come across when you came in then we are sorry. I can only assume it was because it was a an incredibly busy Friday night.

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Reviews (243)
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195 - 199 of 243 reviews

Reviewed September 14, 2013

Tried this venue after reading reviews on TripAdvisor. Amazing burgers, incredibly yummy chips and great value meal deals. Fresh cooked so be prepared for a 15 minute wait unless you order ahead.

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Thank phe_phe2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

It could be easy to miss this little gem, tucked just off Cheltenham High Street (on Grosvenor St). Peckish on a night out, I followed my nose to Real Burger and had the Deluxe New Yorker with bacon. Very tasty, proper sized burger with all the trimmings (i love pickles in burgers) and hand-cut, skin on chips to back it up. Lovely stuff and now I know they do deliveries, this could be the beginning of a beautiful relationship!

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Thank DougWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

We've been to Real Burger four times now and the burgers (we've had different ones each time) have been consistently great every time. The menu selection is very good and we particularly like the fact that it caters for people with different appetite by offering the burgers in three sizes. The menu combos are excellent too, meeting the needs of those wishing more food or simply a drink to go with their burger, and we felt that all prices represented good very good value for money considering the standard of the food and the service.
The service has been outstanding every time and the lads engage really well with customers. Also, the loyalty card is definitely a nice touch.
We hope the Real Burger will continue to thrive which will hopefully enable it to move into bigger premises, with more seats!

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Thank niclak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

Very small restaurant but their food is great. Don't be put off by location or look of this burger house. Their burgers are one of the tastiest I've ever had. Unfortunately only 2 tables inside and it gets pretty smoky so I would recommend takeaway.

Thank TSroka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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