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“Slow service”

Prezzo - Cheltenham Brewery
Ranked #356 of 477 Restaurants in Cheltenham
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed November 18, 2012

Used Tesco vouchers to eat here after the cinema. Food was of the usual standard expected from Prezzo but the service was very slow. Staff were very pleasant and maybe the problem was the speed of the food coming from the kitchen to the waiting staff. That wouldn't, however, explain the drink orders which were taken but left on the bar for far too long and we ended up fetching our own jug of water. I'm glad we didn't book before the film as I think we would have been struggling for time.

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1  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 - 217 of 232 reviews

Reviewed November 7, 2012

The restaurant wasn't very busy as it was Bonfire Night so the service was quite good. I don't want to copy Gary Barlow but the first waiteress had "Tulisa Breath". The food and speed of service was very good, however, if ordering a Piccante Calzone I reccommend that you ask for extra spice as I could hardly taste the chilli etc. Overall, its a favourite location of ours and we'd reccommend it.

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1  Thank Will147_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

The service was terrible we had to wait ages to get drinks and take are order it was a Tuesday night and not even that busy.the waitress was so slow and I don't think she knew what customer service was.will never be going again!!

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1  Thank Kayleigh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

This is a very nice, modern looking restaurant.
To be honest, we are not a chain kind of people, but as we were going to the movie, we thought to give it a try.
The value for money is great. Other than that we weren't impressed. The place wasn't very busy when we arrived at half 6, yet we waited forever at the door to be welcomed. Then again, long wait for someone to take our orders, get our drinks, get the food, get the bill, oh dear!

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1  Thank AlwaysSpeakOut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

4 familiies - 16 people, the waitress was very helpful, and managed to provide us with separate bills and sorted discount codes and vouchers. Food very enjoyable. Would go again, much much better than Bella Italia.

Thank ashover98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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