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“Queens Hotel Cheltenham”

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Queens Hotel Cheltenham MGallery Collection
Ranked #6 of 23 Hotels in Cheltenham
Certificate of Excellence
Hereford, United Kingdom
1 review
“Queens Hotel Cheltenham”
Reviewed December 10, 2012

Overall the hotel is very good and at a good price for it's central position in Cheltenham.

Unfortunately, there was a party on the ground floor and although we were on the second floor we were kept awake to pretty late with the noise, especially of the base sound.

It would have been nice to have be warned of this when we booked in, and we would have been prepared to pay extra for a quiet room.

Also, I couldn't complain when we checked out at 6.15 am as there was no one on reception and only a cleaner was about !

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moncat94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter W, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review, January 9, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent visit to the Mercure Queens Hotel in Cheltenham.

I am sorry you were not informed that a party was taking palce during your visit and hope that this experience will not deter you from visiting the hotel again in the future.

Kind regards, Peter Watt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Bristol
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 9, 2012

Great hotel with helpful and friendly staff. Room was lovely and warm with a comfy bed. The food served in the restaurant was really excellent and would visit again as could not fault this hotel. We were allowed to park our car all day in the hotel car park as it's only 5 minutes to the main shops in Cheltenham.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrudyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter W, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review, December 11, 2012
Dear Guest,

Thank you for your very kind comments.

I am delighted that you enjoyed your stay at Mercure Queens Hotel in Cheltenham, and look forward to welcoming you back again soon.

Kind regards, Peter Watt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 8, 2012

The hotel stands majestically, slightly raised at the end of the main street (the promenade) in Cheltenham.

Most of the local attractions/events are staged in the park either in front of or behind this hotel. Top end prices for top end location. Food quality average in the hotel, but many great restaurants within a short pleasant walk of the hotel, filled with sights of great architectural merit as is the whole of cheltenham.

Room Tip: Ask for a larger room at the front
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  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank l r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter W, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review, December 11, 2012
Dear Guest,

Thank you very much for your review. I am delighted that you enjoyed your visit at the Mercure Queens Hotel in Cheltenham.

I look forward to welcoming you back soon.

Kind regards,
Peter Watt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oxford
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2012

Single night (Sunday) booked as a treat. Room booked in advance through online broker. Offered reasonable upgrade to mini-suite and were delighted that it actually was a massive and well appointed room.Huge comfy bed wonderful. Staff we encountered were all friendly and professional. Lovely meal/drinks in Brasserie Blanc the icing on the cake. Overall much better than expected and a nice surprise.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcnipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter W, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review, December 4, 2012
Dear Guest.

Thank you for taking the time to write a review.

I am pleased that you enjoyed your stay at Mercure Queens Hotel in Cheltenham and look forward to seeing you again in the near future.

Kind regards, Peter Watt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 2, 2012 via mobile

We stayed for 1 night B&B in a standard room costing £145 for wedding anniversary. Was a bit worried after reading previous reviews, however standard room was nice and comfortable and a reasonable size. However the room was very hot on arrival so we turned on the air on before we walked to the shops (the hotel is in a fantastic central location, close to shops, bars and restaurants). When we got back to our room it was still really hot and called down to get some help with air con. The porter was sent up and told us it was broken and we should open the window. Unfortunately due to traffic noise this was problematic so we had a very hot uncomfortable night. We did mention this again on leaving and were given the £10 parking cost back as a gesture! There were a few other niggles - toilet seat was loose and cereal was missing from our breakfast order which we had delivered to our room, but the main issue was the room temperature.

Stayed December 2012, traveled as a couple
Helpful?
Thank Jloupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter W, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review, December 4, 2012
Dear Guest,

Thank you for your feedback following your recent stay at The Queen’s Hotel. Please rest assured that your comments will be taken seriously and I have instructed the maintenance manager to investiage the room temperature issues thoroughly.

It is not acceptable to have such lapses in the service we provide and I apologise that on this occasion we have let you down.

We value your custom and I hope most sincerely that despite this setback, you will feel able to continue to visit us in the future.

Kind Regards

Peter Watt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queens Hotel Cheltenham MGallery Collection

Property: Queens Hotel Cheltenham MGallery Collection
Address: Promenade, Cheltenham GL50 1NN, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Cheltenham
#5 Luxury Hotel in Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Queens Hotel Cheltenham MGallery Collection 4*
Number of rooms: 84
Official Description (provided by the hotel):
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838 fully refurbished. Easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Award winning Napier Restaurant, Gold Cup Bar gin bar and Lounge, Free WiFi internet (public areas and most rooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - Mgallery Collection ... more   less 
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Also Known As:
Queens Hotel Cheltenham
Mercure Cheltenham

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