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Holiday Inn Express Cheltenham
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Reviews (741)
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529 - 534 of 741 reviews
Reviewed December 9, 2012

Room was comfortable and very good value for two adults & two children, breakfast (included) had everything we wanted.
Due to a mix-up with the reservation we had to wait in reception for a few minutes while they made up the sofa-bed for the children, they even gave us free drinks while we were waiting.
Note that hotel has no parking of its own (£12 per day in the car park next door) and there is also normally an extra charge for wifi. Complementary access to the sports club across the road is a nice feature, although the salt water swimming pool (cheaper to maintain, apparently!) takes a bit of getting used to!

  • Stayed: October 2012, traveled with family
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Thank LaurelHouse103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012 via mobile

Clean and comfortable. Bathroom was spotless. Everything was as you would expect - I would have gone 5 stars except for the breakfast. There was English breakfast but bacon not included so sausage and eggs were all you can eat.

  • Stayed: December 2012
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Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

stayed for 2 nights 1st to 3rd dec. lovely hotel spotless clean linen and towels clean room clean receptionists very friendly and helpful especially james. breakfast very nice good variety for all free daily newspapers and food in hotel from bar snacks very good. so close to all shops and the brewery for meals and entertainment. would highly recommend and would not hesitate to return. well done to all the staff.

  • Stayed: December 2012, traveled as a couple
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Thank kay w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded February 4, 2013

Dear Valued Guest,

My I take the time to kindly thank you for your very positive comments. To have such a happy guest is every Hoteliers dream!

Here at the Holiday Inn Express - Cheltenham Town Centre, we always pride ourselves in having the cleanest environment and most efficient staff, both of which ensure that time spent by guests in our Hotel is an enjoyable and warm experience.

If you wish to return to Cheltenham, please do visit us again as our Reception team would gladly welcome your return.

Kindest regards,
Kimberley Hatherall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2012

I have been stay this hotel for 3 nights, very nice location, the room was clean and staff was very helpful. and the price including breakfast. this hotel is qite good value. The only thing I could complain about is they don't do free wifi. WIFI serivice is charge in this hotel.

  • Stayed: October 2012, traveled with friends
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Thank Z L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded December 5, 2012

Dear Valued Guest,

Thank you for posting such positive comments about our hotel. We are pleased you enjoyed your stay.

We are pleased to offer all our guests free WIFI in the lobby and bar areas when you purchase any item from our bar.

If we can welcome you back to our hotel in the future please do contact us directly reservations@hiexcheltenham.com for the best available deals.

Kindest Regards,
Kimberley Hatherall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

One night stay, ideal for in the centre for shops etc.Room very clean, beds comfy no toiletries or mini bar.Tea and coffee enough for 2 drinks each.The remote for the tv was not very responsive had to virtually put remote to screen to work! Aircon has a switch by the unit that may need to be switched on as our room control did not operate until we located the unit switch. Breakfast was more than acceptable plenty of any selection, continental or cooked.Fruit juice was very tart though.Over all a very nice hotel, no frills and pleasant helpful staff.

Room Tip: We stayed in room 112 great shower!
  • Stayed: November 2012, traveled with friends
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Thank Patricia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberleyHIEX, General Manager at Holiday Inn Express Cheltenham, responded to this reviewResponded December 5, 2012

Dear Valued Guest,

Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

I am also pleased to announce we have recently updgraded our television software with even more enhanced features and faster connection, which has been positively received by our guests.

If we can welcome you back to our hotel in the future please do contact us directly reservations@hiexcheltenham.com for the best available deals.

Kindest Regards,
Kimberley Hatherall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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