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“Nice hotel, excellent location and amenities”

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Chester House Hotel
Certificate of Excellence
Orpington, United Kingdom
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice hotel, excellent location and amenities”
Reviewed June 23, 2014

Just stayed here for a 2 night weekend break with the extended family - 9 of us covering 3 rooms, 2 family and 1 ground floor to suit. Ideally situated centrally in the town but still tucked away and quiet. Nice garden area. We were extremely lucky with the weather.
I was concerned about parking considering the reviews but this wasn't an issue despite hotel being full.
We ate at both restaurants and they were good. Quality of pizzas in the Italian especially good. Staff in hotel and restaurants very attentive.
Only small criticism would be that our room 12 had a very small bathroom and shower door opening so felt a bit cramped.
Like the ducks - nice touch!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PeterG022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

Traveler rating
    381
    223
    40
    18
    8
See reviews for
130
411
6
6
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sudbury, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2014

We were very fortunate to enjoy 1 night here although wish it had been more. Our room was very comfortable and included thoughtful little extras. The staff were friendly and we liked having a choice of restaurants to eat in. We chose the Italian for our evening meal and because of the weather, enjoyed our meal in the garden. The full English breakfast the following morning was delicious. A memorable stay and hope to return.

Room Tip: We had a "better room". I'm not sure what was different to the "good" rooms...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaA68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyme Regis
Level Contributor
271 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed June 17, 2014

On visiting Bourton on the Water we headed staright for the Chester hotel for coffees, cold drinks and lunch as we did b4 2 yrs ago. It is still a super little place with a glorious garden with pretty out door furniture in the rear of the property ideal to whle away many an hour eating drinking and resting in the quiet away from the crowds. A very delightful spot to sit and rest.
We had a wonderful shared platter of antipasta which was washed down with an elderflower cordial and a chilled glass of wine and water. An excellent meal in a delightful hotel with lovely friendly staff in a very inviting location. Thank you

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sall-jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingswinford
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 9, 2014

My husband booked this hotel as a birthday surprise and I was not disappointed! Upon arrival a lovely bouquet of flowers were waiting in the room (sadly the lilies were so strong smelling they ended up in the shower tray for the duration!!). Room 18 was very comfortable although a little on the small side. The hotel was immaculate and the Italian meal (although a little heavy on the garlic) was most enjoyable. We also ate in the Croft restaurant with a view of the river on the night of my birthday. Breakfast was excellent and when I couldn't find the honey, within seconds of asking - it was placed before me. All the staff were most helpful and we most appreciated advice to visit the small village of Great Tew - a pure delight. Another little village we fell in love with - Addelstrop. The hotel is ideally situated for everything in Bourton and we had a lovely time.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosietwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay Queensland
Level Contributor
8 reviews
5 hotel reviews
Reviewed June 7, 2014

Booked one night at Chester House and was very pleased with both the accommodation and the location so extended for a second night.

Breakfast was to die for.

Only down side, reception staff were very friendly but not overly familiar with where to go and what to see. Seemed a bit disorganised.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 5, 2014

We booked this hotel for the coming weekend after the reviews seemed pretty good. We had a conformation booking email after calling them to request one but then we had a call off them today to say that actually they had already booked the room and we could not stay! The impression we are left with is that this is not a professionally run hotel and we would certainly never book there again!! Now we have to look for alternative arrangements with only 1 day before we arrive.

  • Stayed June 2014, traveled on business
    • Service
Helpful?
5 Thank jon7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 4, 2014

I visited Chester House a couple of weeks ago for 3 nights. I have stayed a few times before and
have always been pleased. I was reasonably happy with this visit but there were a few issues I would like to mention, The ringed handles on the chest of drawers keep falling off in fact there were a couple already off and inside drawer. Resulting in hard work opening drawer.
The new décor was lovely however the lighting in the bathroom was so dim it was pretty useless.
The kettle was faulty we did report this on departure. It kept turning itself on ! Dangerous if no water in kettle . Sometimes it
wouldn't work at all.
The cooked breakfast was lovely but not that impressed with buffet .
Thursday night they had a couple of chaps on guitar and singing. they were great ! Unfortunately
there was only a few of us listening such a shame.
I love Bourton and will return and I know I have mentioned a few negatives but I will still book the
Chester House again because basically it is a lovely hotel and the staff are great.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MARGARET M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chester House Hotel

Property: Chester House Hotel
Address: Victoria Street, Bourton-on-the-Water GL54 2BU, England
Location: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 2 Hotels in Bourton-on-the-Water
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chester House Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Non-smoking throughout. Disabled/wheelchair facilities. Residents lounge/bar. Residents Restaurant. Families welcome, cots and baby monitors available. Large bookings welcome. Beauty therapist available. ... more   less 
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Also Known As:
Chester Hotel

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