Having married at The Swan we decided to have an anniversary celebration in Room 11 which is the premier room in the hotel. Upon arrival we found the staff extremely helpful and accommodating. We had a champagne and strawberry cream tea included in our package which was lovely. The 3 course dinner was exceptionally good and the waiting staff attentive throughout.
There was unfortunately one big downside to our stay – the cleanliness and serviceability of the bathroom (which had been recently highlighted by Clover51 here- I don’t know if they complained to the hotel management). This bathroom has a 2 person Jacuzzi bath and a double size shower. There were watermark stains on the bath from 2 of the nozzles. Nearly all the chrome rings around the nozzles were split. The nozzles were grubby. There were 2 huge cobwebs laden in dust over the shower cubicle. The water runoff in the shower cubicle door was filthy. One tile between the bath and the shelf at the end of the bathroom was broken with pieces missing. A chair in the corner of the room was so dusty that I was able to leave a clearly defined mark in the dust.
I spoke with the young lady duty manager and expressed my concerns at the state of the bathroom. She came and inspected the bathroom and readily agreed that it was well below standard, especially being the honeymoon suite. Having called upon the Head Housekeeper to join her she then found further faults with the bathroom - a broken and jagged tile in the bottom of the shower cubicle and chipped grubby paintwork below the shower door.) She decided that the handyman needed to be involved and the room closed for letting for 2 days whilst repairs and a thorough cleaning were carried out.
The complaint was handled very well and the cost of our stay was discounted to my satisfaction to make up for the disappointment.
I sincerely hope that some lessons have been learnt as it is a lovely place to stay.
- Official Description (provided by the hotel):
- Located in the heart of Bibury, often known as the prettiest village in England; the dog-friendly Swan Hotel has 22 bedrooms, including 4 stunning cottage suites, a lively bar, cosy writing room and stylish Brasserie. The hotel is ideally located for exploring not only Bibury but surrounding countryside too. ... more less
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- Also Known As:
- Swan Hotel Bibury
- The Swan Hotel Bibury, England