We have stayed at a number of hotels within the group and were looking forward to staying at The Swan. The staff, as always, were polite and efficient, the hotel clean and the decor of a good standard.
However, the view from our window was of the rear of the hotel where the staff 'nipped out for a fag'. Not ideally what I wanted to see.
Whilst having breakfast in the Restaurant, we watched a KP (Kitchen Porter) walk from the kitchen, through the restaurant, bar and reception area. Not a hanging offence by any means, but I personally don't want to see a scruffy KP in a dirty apron walking out of the kitchen that has just prepared my food. Someone in sharp whites and checks might be different, but a dirty looking KP sends all the wrong messages to me.
This happened a number of times and should have waited until service was over. Just not pleasant.
It happened to be Valentime's night when we stayed and we were hoping for for just a pleasant evening and good food. The food was good and the service and staff did not dissapoint. The restaurant seating and layout was a different matter. The tables were so close together that you felt you were intruding on your neighbours evening, and they on yours. I had to excuse myself to the couple next to us when standing up because I couldn't do so without brushing against their table.
I've scored the Hotel 'average' when it should have at least been 'very good'. unfortunately, the things that stick in our minds are the things I've mentioned above.
Sharper management and a re-think of the restauarnat required post haste.
- Official Description (provided by the hotel):
- Located in the heart of Bibury, often known as the prettiest village in England; the dog-friendly Swan Hotel has 22 bedrooms, including 4 stunning cottage suites, a lively bar, cosy writing room and stylish Brasserie. The hotel is ideally located for exploring not only Bibury but surrounding countryside too. ... more less
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- Also Known As:
- Swan Hotel Bibury
- The Swan Hotel Bibury, England