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The Mermaid Inn
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Reviews (1,114)
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All reviewssteeped in historyelizabethan chamberfour poster bedcreaky floorscar parkstep back in timenight portervenisonthis wonderful hotelfire escapeinglenook fireplacehistoric hotelopen firenooks and cranniespublic roomsolde worldelow beams
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Reviewed September 15, 2013

Our 4th visit for an Anniversary treat, overnight stay. We usually eat in the Restaurant but this time we had lunch in the bar - well amazing !!!!! We had Rye Bay fish casserole for 2 - it was delicious, before we started eating it it was a visual feast to behold, and the smell ! I must also say that The Mermaid stock the best champagne Baron Albert - I like it more than Clique Verve, Bolinger etc - it is so fresh and addicitve - enjoyed a good few glasses of that ! The service is as ever attentive and friendly and very professional. The ambience in the bar and the whole place is magical. We did get to enjoy the restaurant for breakfast and I had a full English for the first time of staying here it was gorgeous. Our room was a very top attic one - very quaint and quirky and comfortable just what we have come to expect from saying here - and looking out over meramaid street at the beautiful old crooked roof tops. Can't wait until our next visit !

  • Stayed: September 2013, traveled as a couple
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Thank Foxyface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

I popped in for lunch while looking around Rye. The building is very beautiful and well preserved, and the bar was well furnished - although it the choice of decor could have taken better account of the age of the building. I had a good pint of Harvey's and a "Deli Box" - containing chips, cured meats, bread, olives, baked cheese and crab spread for lunch - it was very good. Only real let down was that the radio was playing loud in the bar. Dubstep and historic buildings don't really mix.

Stayed: September 2013
Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

Ones view of a place like this somewhat depends on your means, for instance should you live in a tower block in Walford and are down for a wedding then I suspect you will find it awesome and a right little box ticker, but should you live somewhere green with a gardener and a cleaner then a lot of the little boxes will remain empty.
The sadness is that this was not the case a few years back, but as age advances one expects more and can be rudely awakened.
Over the years our car has got bigger and that's the first problem, OK so this place has a car park but be prepared for it to be full or should you be lucky you will most likely get blocked in at some point in your stay.
Our room whilst as ever quaint lacked the goodies. I have a bigger TV in my kitchen and the Wi-Fi was non-existent in the room despite the hotels web bragging. The so called King Size bed more like a small double and at one point in the proceedings my wife found herself locked in the shower, that had no handle to open it from the inside. My wife remarked at one point that the bathroom goodies were not what one would expect for the room rate, nor was there anywhere to put the many items that one brings to a hotel for use in a bathroom, just one small glass shelf or the top of the loo.
The aforementioned TV did not work and this was rectified during dinner but the digital picture broke up and lost connection several times which proved to be somewhat irritating .
Dinner in the restaurant was a disappointment with bread slow to arrive and better used as hard-core, the scallops were overpowered by chorizo and the Monkfish dish all very bland and over seasoned with salt. The sweet was far too sweet and overpowering with no subtlety. at well over £100 including the house white I think this meal also very overpriced.
The entire dining experience was made more difficult by the very unhappy individual who was serving us, unfortunately the same individual responsible for our next morning’s breakfast. He really did not want to be there and made that known.
In the hotel folder it says that if the Wi-Fi signal is poor then go to the public rooms where it is good, wrong!! nothing in the restaurant either.
This place needs a very big wakeup call if it plans to survive the competition from now better establishments in the town such as The George which has had a whole trough full of money spent and now the preferred destination in the town.

  • Stayed: September 2013, traveled as a couple
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3  Thank BaddyPurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Didn't stay here (thank goodness)! Had dinner on a saturday night. Arrived early for a drink in the bar and went into the restaurant to let the staff know we had arrived. Promised to call us in when the table was ready. They didn't bother, so we went back ourselves. No apology. Shown to a table in a small room off the main restaurant decorated in the 70's!!!! Too bright lighting and no atmosphere considering its such an old and beautiful building. Given stale bread rolls (rock hard and served cold). Waiter seemed astonished by this and said he would speak to the chef!! Eventually after a couple of enquires, fresher rolls were brought. Is it so hard to serve warm rolls at dinner? An unremarkable meal followed with not enough time between courses. The bill was brought with a service charged already added of 10% (for 2 people) which we thought was far too high considering the service was pretty bad. Rather than making a fuss to have it removed, we paid. We would not have left much of a tip because of the erratic service so maybe this is why its put there!!!!!!!! Now, this is the annoying bit. - The card machine wouldn't work - o.k its an old building BUT do not disappear with the card machine (with our card in it) out of the room. Credit card companies always say NOT TO LET THE CARD OUT OF SIGHT! My husband complained to the waitress when she returned. Surely an apology would be in order and to ask you to come along with the staff to an area where you could pay without disappearing with your credit card!!!! Would not return. This place seems to rely on its reputation of old and could not care less if customers enjoy a meal or not. If you don't return, so what, another visitor to the area will!!!! TIP - if you want great service and a super meal try The Ambrette in Rye. In fact maybe the staff of the Mermaid could try it as a training exercise!!!!!!!

  • Stayed: September 2013, traveled as a couple
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1  Thank GillJ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Have stayed here on several occasions and having done so can honestly say I would not even LOOK at any other place to stay in Rye. May seem a little pricey but it is such a unique hotel that the price is more than justified in my opinion. You don't just get a luxury night's stay in a gorgeous Inn, you get to go back in time several hundred years! From the moment you turn into the wonderfully cobbled Mermaid Street you can sense you are in for a treat. For those who love their history ( the Inn was re-built in 1420 and has had many a distinguished guest during the years...including Queen Elizabeth l ) there can be no better experience than that of The Mermaid. Staff are friendly, rooms are quite lovely whether standard or character bedchambers, and the food is delicious and served in the mot elegant dining room. On site visitors book makes for an interesting read with many guests having honeymoons and subsequent anniversaries here. For such occasions I simply cannot imagine anywhere in the country to rival it. The Mermaid simply outclasses all the competition...!

Room Tip: Room 7 has a lovely view over Mermaid Street at the front of the hotel. Also has a bath rather than a shower...
  • Stayed: October 2012, traveled as a couple
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1  Thank CAROL Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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