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“Mermaid - wonderful”
Review of The Mermaid Inn

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The Mermaid Inn
Ranked #1 of 9 Hotels in Rye
Certificate of Excellence
Reviewed February 3, 2013

The hotel is a wonderful experience back to the times of smugglers and exploring old crooked corridors. Thoroughly recommend taking a civilised pre/post dinner drink in the giant's fireplace bar/parlour or in one of the lounges by the fire.
The room (no. 1) was full of character, very clean and all we needed to a perfect weekend get away.
The service also impeccable.
A fantastic winter offer which couldn't be resisted, so much so we're booking again immediately for next month!!!
Thanks to all at the mermaid who made for a wonderful stay

  • Stayed: February 2013, traveled as a couple
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Thank nancy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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757 - 763 of 988 reviews

Reviewed February 1, 2013

We stayed here for a second time this past July(12). I had reserved two rooms but when we were checking in, the receptionist pointed out that one of the rooms we had reserved was broken up into 2 rooms--so she gladly cancelled the other room, saving me money. This was a very nice gesture on her part, especially when I think of all the cancellation policies of so many Hotels.
We adore The Mermaid, and we can't get enough of Rye. This town is absolutely one or favorites in all of England--and we hope to return time and time again.
Please read my previous review of The Mermaid for our description of the Hotel. So full of character. Free parking. Location. Friendliness of staff. Superb breakfast. Doves surround the place like a magnet---adding to it's charm. The entire Hotel is a wonderful photo opportunity.
Thanks again!

  • Stayed: July 2012, traveled as a couple
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2  Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Stayed at the Mermaid Saturday 26th Jan.
When we arrived Elizabeth on reception was lovely as was Luke the porter.
Very obliging in order that we had rooms to suit our requirements.
Lovely meal and lovely breakfast.
Room was very hot though and rather stuffy.

  • Stayed: January 2013, traveled with friends
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2  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

We stayed in the Elizabethan room, room 16 I think it was. The floors were creaky but added to the whole feel of staying in such an old inn. It is directly above the bar so you can hear muffled voices until about 11 ish. It wasn't a problem for us as we had spent the day walking around all the antique shops rye has to offer and fell straight to sleep. The log fires are lovely and welcoming after being out in the cold. The bar is a bit small so can get busy but there are other lounges to sit in if you want something a bit quiet. We didn't eat in the restaurant but I have heard it is very good.....it wants to be as it looked very expensive. We chose to have a bar meal instead which was really nice. We found the staff really friendly and the day porter especially went out of his way to help us whether it was helping with bags or bringing us a sandwich in our room. It is what it is people.....a very old English inn with old paintings, burning log fires, creaky floor boards and no double glazing heaped in history. If that's what you are looking for you will love it. Ask for the Elizabethan room with four poster as it was lovely. I cannot comment on other parts of the hotel but this room is worth staying in. A lot of people have complained at how expensive the rooms were but we were upgraded from our original room at no extra cost. The original room was £100 a night incl breakfast.

  • Stayed: January 2013
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2  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

We had heard a lot about this hotel, and were looking for somewhere to go for a couple of nights between Christmas and New Year, as our final trip in our 25th Wedding Anniversary RTW tour.
A tad expensive in comparison to some of our other spectacular excursions in the last 12 months (for example 4 days in Rome incl flight; was considerably cheaper than this, even in a 4 star hotel)
We arrived mid afternoon, after a tiresome trip along the coast, due to flooding and roadworks, and were given Room 20.
I must admit we were both disappointed.
It wasn`t a small room, there was a Four Poster bed, and chintz, but it didn`t blow us away, and tbqh, our bedroom at home is more spectacular.
So we asked if we could change rooms.
It wasn`t possible that night.
However, the next day while we were out exploring the coast and local birdlife, our belongings were moved in to the new room for us, (Room 1) and on inspection we absolutely loved it (see pics).
Very efficient, very obliging, thankyou,
You know who you are.
But both rooms were very hot, which made sleeping uncomfortable, even with windows open.
The restaurant was very thoughtfully spaced out, in a medieval setting, and the service was top notch, most of the time.
However there were a couple of moments when we had to re-request items.
It might be a suggestion to alternate 2 menus rather the same fairly limited choice each night in the restaurant, particularly as a lot of people stay for 2 nights.
It also, unfortunately, felt a bit stuffy, and altho we chatted to people around us both evenings, there was something that wasn`t quite welcoming in the ambience.
This also applied to the various bars and public rooms dotted around the Inn.

Parking is limited and verging on comical, but the staff have a pretty efficent and prompt way of organising that. It`s quite amusing watching larger vehicles trying to get in and out !!!

We couldn`t fault the cleanliness, or the staff, we thoroughally enjoyed our short break, and we`re glad we went..
But there`s something else we just can`t quite put our finger on that has prevented us from giving a complete 5 on everything.

Room Tip: Room 1, very quaint, uneven floor in the bathroom, nice view out over the street. Room 20, not the...
  • Stayed: December 2012, traveled as a couple
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1  Thank Pat-and-Maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

The Hotel, lovely to look at, very historical in a lovely little town, very good evening meal although a bit pricey. Oddly the Champagne was a good price. The Lounge and the real fire in the bar was great as well. The town, great, love it.

Well, thats the good over, now the room which simply spolied it. I wish I had read Trip Advisor, so many saying the same thing cannot be wrong.

It was small, cramped, non too clean. The bedding was cheap with Dunlopillo type pillows and quilt. For £150 I was not best pleased. It was pokey with false beams, obvious attempts to make it look old but Ye Olde plaster board and cheap nasty modern fittings? When we asked before going were we in the new bit we were told haughtily that it was all old? Plastic clapperboarding on the side of the Hotel, well how was I to know they had that 400 years ago and modern bricks, well I could be wrong, soft wood frames, incredible how they have lasted? The walls are dead flat and the obvious false beams that dont connect to the walls. It was like somthing from Ye Olde Camelot in Florida, not at all convincing.
We were in room 31 and would have been better off in a Premier Inn, at least we would have had a decent bed not a hard standard double.
We had the basic room, and boy is it basic, the bathroom really is shamed by budget hotels and unheated with a dribble shower.
When asked on leaving, did we enjoy the stay, we said there was some issues, we did so politely. We were challenged by the haughtly receptionist and told we were wrong? Why bother asking then?
We were very polite, shame about the staff and that was pretty much accross the board, for goodness sake crack a smile, especially in the bar.
I dont usually do this but I really thought this place was rather poor in terms of accomodation and value for money. It was a little grubby, needed some bleach and a bit of cobweb removal.
Another thing, where do you get such small TV's, must be someone who does them?
Breakfast was average, nothing to write home about, overdone and the buffet was cramped and next to the door.
We wont be staying again, we will have the meal and the ambience and stay elsewhere.

Please try a lot harder, smile and tell the truith.

Room Tip: Stay somewhere else and have a drink in the bar and a meal, both pricey but good quality.
  • Stayed: January 2013, traveled as a couple
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3  Thank PhilPotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

One side of the hotel is 600 years old and the other part 400 years old. It has great atmosphere with the log fires, old beams and and uneven walls. If you want a genuine old English experience this is the hotel for you with cobbled streets outside. When I looked from my bedroom window I could imagine myself in the 14th century. The rooms are a bit small and the bathrooms basic but hey - if you want a snazzy bathroom go and stay at some other modern bland could be anywhere hotel! The couple in front of me were complaining about the size of the rooms when I checked out - well people were used to a smaller space then! If you want a big telly this is not for you either. Personally I love it particularly the bar and the lounges. I always visit when in Rye.

  • Stayed: January 2013, traveled with family
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Thank Wendyandjim83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mermaid Inn

Address: Mermaid Street, Rye TN31 7EY, England
Location: United Kingdom > England > East Sussex > Rye
Amenities:
Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 9 Hotels in Rye
Price Range: $67 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Mermaid Inn 3*
Number of rooms: 31
Official Description (provided by the hotel):
Originally, dating from 1156, the Mermaid was rebuilt in 1420, much as it still stands today, as the principal Inn of Rye. The Mermaid now caters for those who appreciate tradition and charm, coupled with the modern facilities required by today's guest. So, from a picturesque cobbled street; step back in time to experience the unique atmosphere of one of England's oldest and loveliest Inns. ... more   less 
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Also Known As:
The Mermaid Hotel Rye
Mermaid Hotel Rye
Mermaid Inn Rye
Mermaid Rye

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