We booked this hotel through Late Rooms but made the error of not checking the reviews.......big mistake!!
We noted one review where a guest turned up only to find there was no record of a booking.
We therefore decided to phone the 'hotel' the day before to check, we were told the booking was confirmed.
After a three hour drive and a quarter of a mile walk from the long stay car park with luggage, we arrived only to be told there was no record of the booking. We couldn't believe it. The guy in reception phoned the proprietor and we were asked to wait 20 mins as she was not in the area.
Upon arrival, the proprietor proceeded to blame Late Rooms for the error and a member of her staff for the blunder of mis-informing us of the room availability......not once did she accept ANY responsibility for the mess or offer a personal apology....unbelievable!!
Upon seeing the general condition of the place, I would say we had a lucky escape...we went to Tourist Info, who were aware of the problems with this hotel,and found us alternative accommodation.
AVOID THIS 'HOTEL' AT ALL COSTS!!
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- Also Known As:
- Crown Hotel Lewes
- Crown Inn Lewes, East Sussex