First impressions were nice gardens & clean reception area. As we were being served another couple arrived to check in. The two young members of staff at reception who were supposed to be booking us in, turned their attention to the couple that arrived after us as there was a mix up over their room. This wasn't very welcoming. Some customer service skills training needed there.
Two of the group we were with, who had booked Executive rooms also had their booking messed up, but that was eventually resolved.
Our room was very nice and modern on first impression, although the white towels were somewhat chewing gum colour and the sink became blocked as soon as we used it.
The communication between the hotel and the spa was poor. We were told that dressing gowns would be provided, they weren't. No clear guideline either that we had to arrange with hotel reception to take towels from our hotel to the spa and swimming pool areas.
We were told that our 2 for1 price included use of all facilities, but boy did we have trouble being booked onto classes as we were told that paying members would be given preference.
A member of staff at the elemis spa said they were leaving at 5.00pm and that a colleague would have to complete the other half of the treatment. So each colleague would do 15 minutes!!! Never heard of that before!
On the whole, we enjoyed the treatments and relaxation room and use of facilities, but found the experience to be very disorganised. One member of staff was particularly friendly though and was very helpful when we asked her about the local eating places.
The next morning a very nice member of staff had arranged a large breakfast table for all of us to sit at together.
There was a nice selection of fruit and cereals for breakfast, although I wouldn't recommend the full english breakfast as the scrambled egg was very liquidy and the bacon and sausage very salty
A loud argument also broke out between two members of staff in full view of the diners, which resulted in one member of staff walking out.
Reception staff did let us keep the room for an extra hour as nobody was booking in after us, which was very helpful. One of them very patiently took a number of photos of our group before we left.
All in all, a mixed experience. Needs to be more organised, and some improvements made and we would recommend.
- Official Description (provided by the hotel):
- Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Spa Hotel Hastings. All 38 rooms are en-suite and many overlook the colourful formal gardens. Every guest enjoys complimentary access to Bannatyne's Health Club and all rooms have free WiFi internet access. The Bannatyne Spa is ideal for bringing that little extra to your stay or relaxing after a hard day at the office. Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains. ... more less
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- Also Known As:
- Bannatyne Hotel Hastings
- Bannatyne Spa Hastings