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“Relaxing Spa Break”

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Bannatyne Spa Hotel
Ranked #3 of 11 Hotels in Hastings
Certificate of Excellence
Surrey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Relaxing Spa Break”
Reviewed November 27, 2008

First impressions were nice gardens & clean reception area. As we were being served another couple arrived to check in. The two young members of staff at reception who were supposed to be booking us in, turned their attention to the couple that arrived after us as there was a mix up over their room. This wasn't very welcoming. Some customer service skills training needed there.

Two of the group we were with, who had booked Executive rooms also had their booking messed up, but that was eventually resolved.

Our room was very nice and modern on first impression, although the white towels were somewhat chewing gum colour and the sink became blocked as soon as we used it.

The communication between the hotel and the spa was poor. We were told that dressing gowns would be provided, they weren't. No clear guideline either that we had to arrange with hotel reception to take towels from our hotel to the spa and swimming pool areas.

We were told that our 2 for1 price included use of all facilities, but boy did we have trouble being booked onto classes as we were told that paying members would be given preference.

A member of staff at the elemis spa said they were leaving at 5.00pm and that a colleague would have to complete the other half of the treatment. So each colleague would do 15 minutes!!! Never heard of that before!

On the whole, we enjoyed the treatments and relaxation room and use of facilities, but found the experience to be very disorganised. One member of staff was particularly friendly though and was very helpful when we asked her about the local eating places.

The next morning a very nice member of staff had arranged a large breakfast table for all of us to sit at together.

There was a nice selection of fruit and cereals for breakfast, although I wouldn't recommend the full english breakfast as the scrambled egg was very liquidy and the bacon and sausage very salty

A loud argument also broke out between two members of staff in full view of the diners, which resulted in one member of staff walking out.

Reception staff did let us keep the room for an extra hour as nobody was booking in after us, which was very helpful. One of them very patiently took a number of photos of our group before we left.

All in all, a mixed experience. Needs to be more organised, and some improvements made and we would recommend.

  • Liked — Use of facilities
  • Disliked — scrambled eggs!
  • Stayed November 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LVSSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
Oxfordshire
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 7, 2008

This hotel was a little dispappointing what I would call a 'wanna-be' hotel, it 'wants to' be better than it actually is. The room was confortable and reaonably clean although the mix of normal and low energy bulbs gave it a strange effect. The bathroom had recently been refitted but the taps were loose. The shower changed from hot to very cold every 5 seconds, very regular not caused by others using taps, this was actually really nice when you got used to it but some would not like it. Breakfasts were a BIG disappointment, last day was one rasher of and a table spoon of scambled egg, I did ask for scrambled egg and bacon but the bacon was like cardboard and had obviously been sitting in the kitchen far too long. A hotel of this style should learn to cook to order and not give the meagre serving we recieved. Lots of work and decorating going on so I hope this 'Wanna be' hotel finally makes it. Lovely location and, apart from the kids in the next room, reasonably quiet.

  • Liked — Location
  • Disliked — Breakfasts
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ozziemog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 6, 2008

I stayed in this hotel when i was on a business trip and it was awful. The room was full of flies but even worst than that....my coat was stolen from my room. I called the hotel to ask about this and my calls were never returned, i was fobbed off at every opportunity. I am still chasing the hotel now as their is a thief working for them and the hotel are unwilling to accept any liability or even investigate this. Disgusting, I would not reccommend this hotel to anybody - STEER CLEAR

  • Liked — Leaving in the Morninh
  • Disliked — Dishonest Staff and full of Flies
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank ManchesterMrsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bannatyne Spa Hotel

Property: Bannatyne Spa Hotel
Address: Battle Road, Hastings TN38 8EA, England
Location: United Kingdom > England > East Sussex > Hastings
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Hastings
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne Spa Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Spa Hotel Hastings. All 38 rooms are en-suite and many overlook the colourful formal gardens. Every guest enjoys complimentary access to Bannatyne's Health Club and all rooms have free WiFi internet access. The Bannatyne Spa is ideal for bringing that little extra to your stay or relaxing after a hard day at the office. Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains. ... more   less 
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Also Known As:
Bannatyne Hotel Hastings
Bannatyne Spa Hastings

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