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Bannatyne Spa Hotel
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Reviews (941)
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Reviewed June 4, 2013

Being a regular customer of Bannatynes Hastings, I have no issues with regard to the actual stay and accommodation. However, it is frustrating when trying to contact them by telephone the call goes unanswered on a regular basis for in excess of 5 minutes, where are then treated to music and a message saying the line is busy and we are being transferred to the operator, only to hear the same music and message several more times! Quite frustrating when we all have busy lives! Please find a solution to this problem Mr Bannatyne!

Room Tip: Pick a rear facing room, to benefit from the views of the gardens
  • Stayed: May 2013, traveled on business
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1  Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Manager at Bannatyne Spa Hotel, responded to this reviewResponded June 27, 2013

Dear Andrea F

Thank you for your post, and apologies for your frustrations when trying to get through to us. We are working to improve our telephone coverage, however please feel free to e-mail any enquires to us on enquires.hastingshotel@bannatyne.co.uk or events.hastinsghotel@bannatyne.co.uk.

Hope to see you at our Christmas party nights again this year?

Kindest regards

Andrew Boon
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

We stayed here for a quick overnight break & to enjoy the Spa facilities. The Hotel is lovely. The staff are polite, friendly & kind. Everything is clean & well presented. The food is very good & I would highly recommend at booking you include dinner. It is well worth it. The Spa is lovely. The treatments are really good. The pool is more 'health club' orientated. And it is not attached to the Hotel. But is only a short stroll. This is in the detail but may be missed. There is no downside to this Hotel. I think we all look on trip advisor as we worry about all we will find. There is nothing to worry about here. A simply lovely Hotel. Thanks to staff & managemant.

Room Tip: Book a dinner bed & breakfast package
  • Stayed: May 2013, traveled with family
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Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Manager at Bannatyne Spa Hotel, responded to this reviewResponded May 30, 2013

Dear Joanne H

Thank you for your very complimentary review. It was a delight to read and I will ensure your feedback is passed onto our team.

We look forward to welcoming you back again soon?

Kind regards

Andrew Boon
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Luxurious feel to the room – good quality toiletries and very comfortable bed.
Landscape garden was quite exceptional and we enjoyed a nice walk after breakfast. Look out for the stone men – an interesting feature.
Leisure was very good – I think it’s a popular ‘membership’ club for people. You do have to leave the hotel and take a short walk to the Spa. Not too problematic but useful to know about in advance. The steam room and sauna were very clean and a good temperature. I felt the changing room floor could have been a little cleaner and would have felt more comfortable with flip flops on rather than walking in bare feet.

We didn’t have an evening meal in the hotel but the restaurant looked lovely and the bar area offered a relaxed setting to enjoy an evening or afternoon drink. Breakfast was good although the range of fruit appeared a little limited. We did enjoy a delicious ‘made to order’ haddock and egg.

Enjoyed our stay very much and would definitely consider booking again if we were looking for somewhere to stay in the area or wanted to have a special romantic break.

  • Stayed: May 2013, traveled as a couple
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Thank RHMStirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Manager at Bannatyne Spa Hotel, responded to this reviewResponded May 30, 2013

Dear RHM Sterling

Many thanks for your recent review, delighted to hear that your enjoyed your 'romantic escape'.

Your points regarding fruit selection and poolside are duly noted. We very much hope to have you back sometime soon to enable you to enjoy a dining experience in our restaurant.

Kind regards

Andrew Boon
Deputy General Manager

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Reviewed May 17, 2013

Booking this hotel as a couples get away, travellers will not be disappointed. Due to the location you need a car or taxi to get into Hastings itself or to Battle which is approximately a mile away. This means that you feel completely secluded and away from it all.
The hotel is set in lovely grounds with tennis courts, a riding school and a pitch and putt golf course for extra charge.
The hotel itself is a little drab and the carpets are well worn however the reception staff were attentive and helpful. A little miffed at the £3.50 'trade charge' to order anything from room service, some of the cheaper items on the menu cost less than that.

It is a short 2 minute walk from the hotel itself to the spa and gym facilities which are in a separate building, a little annoying if it is raining. If you are using the gym, you won't be disappointed with the equipment it is all modern and your stay even allows you to attend the classes being run. It has a 20m swimming pool, outdoor jacuzzi, large indoor jacuzzi and a sauna and steam room.
You are sharing these facilities with Bannatyne gym membership holders.

Although booked as a spa break we were unable to use the facilities as it was fully booked on the dates we travelled which was frustrating but did not ruin our stay.

We stayed for dinner at the hotel and are glad we did, the food was beautiful. 2 or 3 courses for a set price (about £26.95 for 3) and everything was cooked beautifully and presented as you would expect from a high class restaurant.

We upgraded to an executive room which was incredibly spacious both for the sleeping quarters and the bathroom, with 'his and hers' basins. The shower was powerful and the room spotlessly clean. A wedding party was staying at the hotel during our one night stay, but we did not hear a thing from our room. The bed was most comfortable.
Our room had tea and coffee making facilities, an iron and board, safe and hairdryer.
The hotel also has free Wifi access.

Overall I would recommend this hotel and will return if the opportunity arises.

Room Tip: Upgrade to an Executive Room for more spacious sleeping quarters. Book spa treatments early to avoid disappointment.
  • Stayed: May 2013, traveled as a couple
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Thank Emma N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Manager at Bannatyne Spa Hotel, responded to this reviewResponded May 30, 2013

Dear Emma N

Thank you for your recent review, we are delighted to see that you enjoyed your stay with us and your particular feedback regarding the food, gym facilities and your executive bedroom is greatly appreciated.

We have an on going maintenance programme in place and confident that your see some improvements to our public areas upon your return visit?

Kind regards

Andrew Boon
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

We popped in for a drink here a month or so ago. We were not dissapointed with the choice or drinks in the bar or the cost which is reasonable. There were a few issues which we would like to bring to the managers attention - the TV in the bar was very loud and the cables were hanging the back which is most unattractive to look at, also all of the tables were sticky from other drinks and the supposedly once electric green chairs had gone more of a grey colour.

  • Stayed: March 2013, traveled with family
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1  Thank dell470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Manager at Bannatyne Spa Hotel, responded to this reviewResponded May 25, 2013

Dear dell470

Thank you for your recent review, I'm pleased you enjoyed our extensive product range in the bar. We will continue to monitor the TV volume, in addition we have just began a table refurbishment of all our tables in the bar area.

Look forward to welcoming back again soon.

Andrew Boon
Deputy General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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