We took our mother to the Thistle Brighton for her birthday, we booked into the restaurant for the Saturday for 9 diners. We were seated in the restaurant at 730, the first thing we noticed was the restaurant was very cold. Us like other diners sat with our coats on. My nephew is lactose intolerant and we informed both the waitor and manager of this pre seating. Then again when we ordered. We waited over 90 minutes for our food to arrive, Well 6 meals out of the 9 came, One of our party ordered Ribeye steak, this arrived as Sirloin steak. We ordered 2 burgers without cheese, one with, these came the other way round. 2 burgers were undercooked and very pink in the middle.The waitor then asked what the three missing diners had ordered, after about 10 minutes the rest arrived, I ordered prawns on skewers with a side of fries, the prawns we stone cold, i informed the waitress and she said they would cook some more it would take another 15 minutes, Within 3-4 minutes they bought another skewer meal out that was the one i sent back, they had reheated them,i did not eat them. My Nephew ate half his burger then discovered they had buttered his bap that the burger came in. He was sick 3 times that evening. My wife had noodles that the waitor thought was linguine, might as well as been as they were tasteless. The reastaurant was not very busy and i can see why, i was actually expecting Gordon Ramsey to appear filming kitchen nighmares. Not only is the food and service very poor they dont really care either. Hotel accomadation is basic, very cold outside the rooms though. was clean.
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