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“Lovely meal with friends in Donatello's, Brighton”
Review of Donatello

Donatello
Ranked #77 of 1,196 Restaurants in Brighton
Price range: $11 - $22
Cuisines: Italian
Dining options: Dinner, Late Night, Breakfast, Lunch, Delivery, Reservations
Restaurant details
Dining options: Dinner, Late Night, Breakfast, Lunch, Delivery, Reservations
Reviewed December 16, 2013

Friends and I enjoyed some delicious food at this restaurant in December.. The meals were very well cooked and presented. The waiting staff are very attentive without being obtrusive. A very good atmosphere with plenty of room for various parties.and couples..

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Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donatello-brighton, Public Relations Manager at Donatello, responded to this reviewResponded December 17, 2013

Thank you so much for your kind review and taking the time to share your experience. All our food is cooked fresh to order by a team of very talented chefs.

We have shown your kind comments to the staff who were thrilled to read them.

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1,708 - 1,712 of 2,399 reviews

Reviewed December 11, 2013 via mobile

We had a great time last Sunday afternoon at Donatello's. Whenever we are in Brighton this is one of our favourite places to relax and have family fun. Well received and shown a table upstairs. This is a great family run restaurant and does 'what it says on the tin!' Our lunch was huge portions and all cooked well, great value! Excellent amusing service and made very welcome, will return!

Thank David Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donatello-brighton, Public Relations Manager at Donatello, responded to this reviewResponded December 17, 2013

Donatello has been run by the same family since we opened. We love to welcome families into our Ristorante, and try and ensure a good time is had by all. Thank you for your kind comments and we hope we will see you all back again soon!

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Reviewed December 5, 2013 via mobile

As it was my wife's birthday I asked her wear she would like to go. We had a great lunch and excerlent and very polite service. I was surprised at how busy they were for a Thursday lunch time. This did not delay on the food being served which as always was very good. It also meant we could watch who I geuss was the manager work his magic. Very good at what he does and is an asset the the business. Will visit again next time we are in Brighton.

Thank jovialbarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donatello-brighton, Public Relations Manager at Donatello, responded to this reviewResponded December 10, 2013

Thank you so much for choosing Donatello for your celebration. I have passed on your wonderfully kind comments to the staff on service Thursday.

Our house managers always pride themselves on making everyone feel welcome.

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Reviewed December 1, 2013

I went there on a busy saturday night. There were lots of large groups which all seemed to be well catered for. Staff were friendly and in abundance. Infact they seemed to be falling over each other to serve us. Wilst tis canot be a criticism we were asked 3 times about our drinks order! The food did not really live up to the traditional italian standard. Sloppy aubergine bake for starters, although everyone else seemed to enjoy their dishes. The mains failed miserably, pasta that did not taste freshly cooked, fish dry in the middle, everyones food seemed to be swimmiing in a bath of oil. The pizzas were rather soggy in the middle. Bit of a let down really. The aim seems to be wack out the food as fast and furious as possible, with no attention to flavouring.

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1  Thank MrsHP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donatello-brighton, Public Relations Manager at Donatello, responded to this reviewResponded December 3, 2013

Saturday is one of our busiest nights, and we cater for over 400 covers at a sitting. We have an in house manager who would have dealt with any of your concerns immediately.

As a lively family run Ristorante we can assure you that all meals are cooked fresh to order with the finest ingredients by our talented chefs using genuine family recipes.

We pride ourselves on our service and our food, and have a comments card for all diners to give us feedback on the night, allowing us to put any aspect of your visit right on the night.

We hope you will come back soon.

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Reviewed December 1, 2013

I have never eaten in such a terrible restaurant in my life - in the UK or internationally ! The service was awful and the food was 100% worse than school dinners. We should have left as soon as we saw the starter........ a plate of greasy mushrooms and 1 x 1/2 of a lettuce leaf. Do not go here unless u have no taste buds and the local kebab shop is shut!!

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3  Thank Holidaytime2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donatello-brighton, Public Relations Manager at Donatello, responded to this reviewResponded December 3, 2013

We are totally at a loss to explain your experience as the House Manager does not remember anyone complaining about any aspect of their meals over the last few days.

We have thousands of satisfied customers who take the time to fill out our comments cards and email their praise of our serving staff daily. Our House Managers are always on hand when the restaurant is open to deal with complaints efficiently and would have happily replaced any meal that you were not happy with.

We pride ourselves on our level of service as can be seen in the vast majority of our reviews, our service is often praised as being efficient and friendly.

We would suggest that the correct and proper way of dealing with a complaint of this nature would be to bring it to our attention at the time of your visit so we could address your concerns, and not through the medium of Trip Advisor, as we clearly cannot comment after you have left the restaurant.

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