Got this hotel on a deal website £80 for 2 night. Nice and cheap, so wasn't expecting much. On entering the hotel to check in, there was no one at reception. When a young man finally appeared, he did not speak to us at all, we said we wanted to check in, he took the voucher off us, answered his mobile, and while on the phone just handed us some keys. Found our room number on the keys, made our way up about 5 flights of uneven stairs in dark corridors to find the room. Light switches in the corridors did not work, so had to feel our way. The key took about 10 mins each time to open the door, but didn't feel we could talk to staff after the "welcome" we had. Lovely view once in the room. The room itself is what you pay for, what you expect. Good furniture, simple but usable bathroom - nice. Radiator didn't work, mattress had springs sticking out all over, next door had someone in there at all times smoking, drafty windows letting cold in. Breakfast was done VERY quickly, which is brill but did not feel well after. Once again awful service, the young man took my partners order then walked off and assumed we would both have the same. Glad we experienced it, it is a great location, staff REALLY let it down for me. If they were approachable, I'm sure our problems could have been resolved.
- Official Description (provided by the hotel):
- A *** b&b with sea view, brilliant location, excellent service and everything else to make your stay pleasurable and unforgettable. We offer great value accommodation in our lovely Brighton B & B just a stone throw away from the beach. We have 36 comfortable tastefully decorated rooms. All of rooms in our b&b are equipped with colour TV, tea and coffee making facilities. Most of our rooms have beautiful view over world famous Brighton pier and the sea.The New Cosmopolitan is located in a prime position in Brighton New Steine, one of Brighton's famous seafront garden squares. ... more less
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