I stayed in the 'New York' penthouse suite for five nights. I have to say that for the price, I was expecting a little more for my money. On arrival, I was disappointed that 'luxury' was definitely off the menu, as was attention to detail and the room was not spotlessly clean (plus there was a stale odour about the suite).
However, after a couple of days (which included extremely good breakfasts) I found myself enjoying the almost 'home from home' feel about the hotel. The staff were prompt and respectful in dealing with minor problems I had with my room. They were also really helpful with servicing the room at times that suited me, phoning for taxis and helping with luggage etc; they often told me to telephone reception should I need anything (New York is on the top floor!). So I found myself almost preferring this relaxed, caring and homely feel about the place to some hotels which have plenty of the stiff and starchy luxury but can leave you feeling cold, self conscious and reduced to conversing in whispers.
I have booked up to go back again in a few weeks.
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