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“Disgusting treatment”
Review of Brighton Wheel - CLOSED

Brighton Wheel
Attraction details
Reviewed October 25, 2013

My partner booked a vip experience with the prospect of a proposal. We arrived to sit in the tent only to be told that our ticket had already been used earlier in the day. We provided the booking card and driving licence to prove we were the purchasers of this ticket and were told that we could not ride nor would a refund be provided. The fraudster using our ticket not only had arrived two hours earlier than the stated booking times (going against the company's own terms and conditions) but had also arrived not having provided a valid ticket (going against terms and conditions set yet again) the response and customer service lacked empathy or willingness to empathise and so we were penalised and left without either a ride or refund. I am thoroughlly disgusted by the treatment we received and will not be closing the matter here until we receive a full refund.

10  Thank harrietbedford1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton W, Manager at Brighton Wheel, responded to this reviewResponded October 31, 2013

I am sorry that we have both been the victims of fraud on this occasion.

We have put systems in place to avoid this happening in the future.

We have refunded your card in full and hope that you will accept our offer to return as our guests at no cost to yourselves.

I will send these out today.

Delso Da Silva
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (851)
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499 - 503 of 851 reviews

Reviewed October 23, 2013

We will be going on again , next time with the sun out so we can see further, but it was still great family fun, on the way round there is a recorded message telling you about the buildings in Brighton etc, very informative and added an extra feature to our break in Brighton,

Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

Luckily when we went with the family there was no queue. This was probably because it was at about 5.30pm. We were the only ones on the wheel and enjoyed 4 revolutions. I found the most fascinating thing for me was that you have a good view of the penthouses in the exclusive Van Allen apartments (multi million pound properties). How on earth did they get away with siting the wheel here?
Spend your money on a lovely ice cream up the Devils Dyke – the views are great.

1  Thank SussexMartina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Went on because the kids wanted to - £25 for one trip two adults two kids is K value - got 5 revolutions which again was more than they advertise but it is NOT the London Eye! Also pressured to buy a tacky souvenir book with photos - not happy with that as kids wanted it so that was another £20! - probably worst thing was Steve Coogan commentary - needs to contain more information because after 5 revolutions we had heard it 3 times!!

4  Thank DavidBowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

nothing special no many people around also is very expensive
in my opinion money needed invested in a different way also that brighton wheel has no sense

1  Thank carmelobl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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