We have stayed at Legends several times, and have enjoyed our stays. Because of this we discussed having 4 rooms for my partner's 50th birthday celebration in March with the hotel staff.
"Yes, I'm sure we'll be able to sort something out for you" was the response when we spoke to them in December, just give us a call nearer the time, and we'll sort a discount out for you.
Having tried to organise this 50th birthday with them this weekend, "I'm sure we'll be able to sort something out for you" has turned into "sorry, we can't do that now, because your guests are only staying one night"... Something that we did point out originally.
So, now bitterly disappointed that staff at this hotel are very good at making this sort of promise for someone's special birthday, then completely pulling the rug from under us... So beware folks! Don't use this hotel for a special event like this, as they may decide that they don't want your business after all, even when they've originally made out that everything will be fine.
So thanks Legends, a classic example of over-promising and under-delivering!! Extremely poor customer service...
- Official Description (provided by the hotel):
- Legends Hotel is in a central seafront location, right in the heart of Brighton. The hotel is finished to the highest standards with high quality fittings and furnishings. We offer an amazing array of en-suite quality rooms, all en-suite many with stunning sea views, full English breakfast is included. Relax in luxury, enjoy a drink on the elegant terrace or take part in the hustle and bustle on your doorstep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity, Expedia, Booking.com, Agoda, TripOnline SA, Hotwire, Orbitz and Cheap Tickets so you can book your Legends Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Legends Hotel, Bar And Club Hotel Brighton