We were greeted at the door by an asian man who gave us no friendly welcome or smile and just basically told us to follow him. We were then led in to the reception area to check in. As we waited there were 2 men in suits (maybe managers) arguing in front of all the guests. Not a great first impression. We got checked in and then headed to our room which was 201.
When we firt walked in we were hit with a smell of old mould and dust. The bedroom had iron beds that looked like something from prison. The bed linen was a dark snot green. The furniture was old and shabby. When we looked out our window there was scaffolding everywhere it was horrible. Tghe wardrobe was tiny and smelled like feet. The walls had make up marks on them. The carpet was not hoovered properly either. When we went to the bathroom we were disgusted. The toilet had fece marks in the bowl. The shower looked dirty and grubby. The whole place was horrible.
The Customer Service..
I immediately went to reception to tell them about my unhappiness with the room. I explained all the issues to Ed who just stared at me blankly. I told him I would be happy to leave with a full refund to which he immediately agreed. I was not offerd a different room or even a reclean he just did not want to know. He then said he would have to check the room before we were given the refund which was fine by me as we had only been in there 5 minutes. The nly thing we had touched was the beds as we pulled back the bedding to make sure the mattresses weren't as filthy as the rest of the place. When he returned he said he would have to charge me for the laundry costs for new bedding. This really shocked me and my friend and we assured him that for the 5 minutes we were in there neither of us had a nap and only touched the bedding to inspect the beds. He then said this was fine. So basically he is not going to change the bedding for the next unfortunate guests?? What a joke!
We left with a full refund and stayed in a beautiful hotel nearby.
Terrible room and even worse customer service!
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