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“Didn't last 5 minutes!”
Review of Cecil House Hotel

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Cecil House Hotel
Ranked #62 of 93 Brighton B&B and Inns
Bognor Regis
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Didn't last 5 minutes!”
Reviewed October 25, 2013

The Welcome...

We were greeted at the door by an asian man who gave us no friendly welcome or smile and just basically told us to follow him. We were then led in to the reception area to check in. As we waited there were 2 men in suits (maybe managers) arguing in front of all the guests. Not a great first impression. We got checked in and then headed to our room which was 201.

The Room...

When we firt walked in we were hit with a smell of old mould and dust. The bedroom had iron beds that looked like something from prison. The bed linen was a dark snot green. The furniture was old and shabby. When we looked out our window there was scaffolding everywhere it was horrible. Tghe wardrobe was tiny and smelled like feet. The walls had make up marks on them. The carpet was not hoovered properly either. When we went to the bathroom we were disgusted. The toilet had fece marks in the bowl. The shower looked dirty and grubby. The whole place was horrible.

The Customer Service..

I immediately went to reception to tell them about my unhappiness with the room. I explained all the issues to Ed who just stared at me blankly. I told him I would be happy to leave with a full refund to which he immediately agreed. I was not offerd a different room or even a reclean he just did not want to know. He then said he would have to check the room before we were given the refund which was fine by me as we had only been in there 5 minutes. The nly thing we had touched was the beds as we pulled back the bedding to make sure the mattresses weren't as filthy as the rest of the place. When he returned he said he would have to charge me for the laundry costs for new bedding. This really shocked me and my friend and we assured him that for the 5 minutes we were in there neither of us had a nap and only touched the bedding to inspect the beds. He then said this was fine. So basically he is not going to change the bedding for the next unfortunate guests?? What a joke!

We left with a full refund and stayed in a beautiful hotel nearby.

Terrible room and even worse customer service!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WhiteTee92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
York, United Kingdom
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 13, 2013

My husband and I stayed at Cecil House last week for 3 nights and we were very happy as our room was small but had a FAB view of the old pier! The windows had lovely original shutters, bed comfy, shower, and large washbasin good, staff very helpful and friendly, room quite small! hence the shoebox! but good value for Brighton! So people who have given "negative" reviews.......just get a life! We will stay again. May and Howard Beevers from York.

Room Tip: Some of the rooms are sea views, others are at the back facing an old church.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youmaybeadaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2013

Me and 13 girls stayed here while on a hen party in Brighton, we read the reviews before we went and were horrified by the thought of staying here, however we were pleasantly surprised. It was absolutely fine, staff very friendly, rooms were perfect for what we needed, iron and ironing board in all rooms and tea making facilities, breakfast was really good and fresh. All in all a good time and I would stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliBagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 23, 2013

We stayed here for a hen do and for that purpose it was ok. The breakfast menu was perfect, and the service was amazing.

The only problem we had was that our shower kept blocking up and you had to turn it off mid shower just so that the water drained down.

When we told reception about it we were told, "It's because you have long hair". We then had to point out that it happened on the first day and none of us had washed our hair. They did then rectify the problem by pouring something down the plug hole, but I think the shower was dodgy as it still kept filling up, just not as much.

Watch out for the price of pre-booking breakfast as it can be a rip off compared to the cost of the actual items on the breakfast menu.

I would come here again for a holiday with friends but not for a romantic holiday as the room didn't seem clean and it depends how much this bothers you.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hannah r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2013

Just returned from a lovely stay at this hotel. Yes it could do with a little revamp but not a priority! Visiting in a group of ten girls for a hen party we was pleasantly surprised at our weekends accommodation! Lovely reception staff who were so helpful and possibly the happiest most pleasant staff serving breakfast daily in smoky's next door! The hotel room had everything you needed, perfect location, welcoming feeling all round. After looking at some of the previous reviews before going we was all slightly apprehensive. But was so happy on arrival as for us it was perfect, for the ££££ we paid and the star rating clearly stated we could not complain!!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Butterfly2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 6, 2013

We booked directly with the hotel which may have given us an advantage but we got a nice large room with great view of the sea. The beds were comfortable and we got everything we needed. Did not really see much of the staff but the reception at the Granville was really helpful. No breakfast but Smokey's in the basement did a great lunch. Overall it was fine . . .

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bigfishtc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2013

We did a price comparison for best deal in Brighton and Cecil House came up with the best rates for a sea view.
We got there and was checked in by the hotel next door which is lovely but probably much more expensive.
This perhaps unrealistically raised our expectations. Our room was clean, comfortable with everything you need, but it was not boutique amazing.
On the plus side the location is fantastic, great sea view, and close to everything.
I would stay there again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aoclg145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cecil House Hotel

Property: Cecil House Hotel
Address: 126 Kings Road, Brighton BN1 2FZ, England
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #62 of 93 B&Bs / Inns in Brighton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Cecil House Hotel 2*
Number of rooms: 12
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