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“NOT what it was!”
2 of 5 bubbles Review of The Old Ship Hotel

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The Old Ship Hotel
Ranked #16 of 44 Hotels in Brighton
Devon, England
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“NOT what it was!”
2 of 5 bubbles Reviewed March 9, 2014

Ten years ago, as a privately owned and managed hotel the Old Ship was among Brighton's nicest old hotels.

No longer, Puma Hotels have failed to do it proud, and you could see the signs of lack of care and attention from the moment of walking in. The brass housing the lift buttons can't have been cleaned in a month, if ever.

We didn't ask for or need a sea-view room, but the room we had (302) left a lot to be desired. Chipped paint. No plug provided in the basin beside the lavavatory. Lots of rubbish lying in full view at the bottom of one of the staircases leading down to the Gents' (and this was nothing to do with the supposed on-going "refurbishment." What appeared to be bloodstains inside the door to our bathroom. And the bedroom so stuffed with furniture that my wife and I needed a traffic-light system to function together in the same room.)

But, a comfy bed and dinner was better than expected. Breakfast just a passable buffet affair with machines for the customers to make their own coffee and toast.

Sadly we don't see ourselves returning to the Old Ship and we'll make a special point of avoiding Puma Hotels in the future.

Room Tip: Avoid and go elsewhere
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterDevon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 11, 2014
Thank you for your review.

More refurbishment has taken place in the last 12 months than the previous companies that managed the hotel. I am sorry you did not see this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (591)
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English first
Colchester, United Kingdom
1 review
4 of 5 bubbles Reviewed March 9, 2014

We stayed Friday and Saturday night and luckily the weather was wonderful. The hotel is old, and it's nice to see that they haven't modernised everything. I had read a few reviews though and so I called the hotel to request a refurbished room. The room was lovely, we ended up in an 'accessible' room and it had a walk in shower/wet room, it was spacious and uncluttered. Only complaint I'd have about our room was the very creaky floor which meant I woke my partner up when I went to the loo in the night. Can't really justify that as a complaint though as the hotel is so old! The car park was handy, but at £23 per night to park it's a cost we hadn't planned for. The breakfast was very good, not sure why people have complained. We stay away extensively and the breakfast here is certainly comparable. We did arrive for breakfast at 10am on Saturday morning and there wasn't a huge amount left, no eggs in particular. We didn't ask but I'm sure they would have brought us some. The heated dishes they serve from could do with being replaced for some that keep the food hotter (I run a food service equipment manufacturer so am probably just being fussy here). Staff very friendly and the Reservations Manager in particular was very helpful when I'd discovered an error in my booking. Would definitely recommend, just make sure you know what to expect room wise.

Room Tip: Make sure you get a refurbished room
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 11, 2014
Thank you for your review

I can see you have stayed in our newly refurbished accessible room
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 8, 2014 via mobile

I would not recommend this hotel. I don't know how it got its 4 stars. Must be the location. Food is very bad. Noisy floor boards. No running cold water. Could not clean teeth in boiling water. Very run down. Even the renovated room we had was awful. Avoid!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bear C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 11, 2014
I am sorry you felt the refurbished room was run down and am surprised.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brighton hotels

Watford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 8, 2014

Got back today from our two night break. We had a nice time in Brighton but the hotel had a few faults. The sea view room we had on the fifth floor was tiny with too much furniture packed in to the space. It was cold at night and a draught was blowing through window frame. The balcony was in need of a clean and a coat of paint. The room and bathroom was clean but the toilet didn't flush very well. There was no hot water for my shower this morning. Brrrr ! We found all the staff very helpful and friendly but the quality of our evening meal was disappointing. Overall the location is impressive and the reception, bar and restaurant. Just spend some money on the bedrooms please Puma Hotels!
This was a Amazon local deal 2 nights breakfast (excellent choice), dinner on first night with a bottle of wine, afternoon tea second day. £195 slightly over priced.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie190463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 11, 2014
Thank you for your review

Refurbishment plans are continuing with 34 bedrooms already complete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

We stayed here for 3 nights as we went to a concert on the Sat night.it is in a great location and within walking distance of Lanes Dome Pavilion Pier etc
We didn't eat dinner at the hotel but found a couple of lovely and quirky restaurants nearby.
This is a four star hotel but we felt that the decor was very dated and some of the room furniture too.
The staff were very helpful and the added garage parking excellent.I had had an operation and was on crutches so they were thoughtful,in that they placed us near the Buffett,and called for a porter to take our bags from garage.
If going again book a sea view room,it was lovely and sunny,the downside was that it was noisy on the Fri and Sat night with revellers from the clubs passing by,new double glazed windows would help.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 5, 2014
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Preston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 3, 2014

rooms need great improvement stains on walls with damp,damp in wardrobe,stains on carpet and lifting and threadbare, cig burns on curtains,cobwebs on walls,creaking floor boards all round the room,paid £99.00 for the night but paid another £30.00 for upgrade to sea view,dont know where the sea view was dirty balconey right in front of a small window not worth the upgrade,reception staff very good,bar staff had attitude ,sorry to say will not be staying there again,could of had better room at a b&b room 518.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank damian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 5, 2014
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 3, 2014

Great hotel right along the coast, not too far from Brighton Rail station. Staff were very nice and helpful. Our room was clean and looked newly remodelled, however, the toilet had a bit of a problem and ran most of the night, which did get quite annoying. I'm not a plumber but can do basic home improvement and was able to fix it myself, but it shouldn't have had to be fixed in the first place. In regards to the restaurant, the staff are friendly and the rooms are nice and clean but the food lacks quality. Very under seasoned or over-cooked. I did notice while we were sitting at dinner that quite a few guests sent their food back. We would have gone somewhere else but dinner and breakfast was included in our package. Breakfast had great selection, both food and drinks, but the hot food was again lacking in quality.
Overall, great hotel for a weekend away, but eat elsewhere.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at The Old Ship Hotel, responded to this review, March 5, 2014
Dear Reviewer

Thank you for your review. I was disspointed to read your comments regarding the food as normally we received very positive comments. I will review these with my team


Kind regards
Paul Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Old Ship Hotel

Property: The Old Ship Hotel
Address: Kings Road, Brighton BN1 1NR, England
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Brighton
#8 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Old Ship Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
The four-star Old Ship Hotel is a historic Georgian hotel with 154 bedrooms, 49 of which overlook Brighton's famous beach, that also has chargeable onsite parking for up to 50 cars. Just a 5-minute walk from Brighton Pier, The Lanes and the city's bars and restaurants, previous guests have included an array of royalty, aristocracy, artists and musicians, such as Charles II & Paganini. Enjoy classic British dishes in the Steak-on-Sea Restaurant, or private dining in the 400-year-old cellars, and drinks on the Al Fresco Bar Terrace on the promenade, before heading out for top-class entertainment in the theatres and clubs. ... more   less 
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Also Known As:
Old Ship Hotel Brighton
Barcelo Brighton

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