My boyfriend and I stopped today for lunch and I am compelled to write a review. We were coldly met by I suspect a female manager as she was wearing a suit compared to the waitresses. We asked if we could sit for food and she didn't even make eye contact with me to say yes. She said Jodie would serve us who was a young girl in her 20's. she took our drink order and food order swiftly. After receiving our drinks in good time we then waited a RIDICULOUS 45 minutes for a chicken and cheese wrap and some lamb kofta's. when I went to investigate where our food was Jodie nor manager was anywhere in sight so I asked a female bar tender. She informed me that she didn't know anything about our food as 'Jodie' had finished her shift and went to ask the chef. The bartender then returned 10 minutes later with our food with no explanation and no apology. My boyfriend and I both agreed that if we were not so hungry and had not already paid for our food, we would have most definitely left and gone else were.
Finally when the food did come the wrap was as dry as a bone, lamb kofta's rock hard and had most defiantly been under the hot light for a while.
I've never encountered bad service like it.
I would highly appreciate a reply from a manager
- Official Description (provided by the hotel):
- The four-star Old Ship Hotel is a historic Georgian hotel with 154 bedrooms, 49 of which overlook Brighton's famous beach, that also has chargeable onsite parking for up to 50 cars. Just a 5-minute walk from Brighton Pier, The Lanes and the city's bars and restaurants, previous guests have included an array of royalty, aristocracy, artists and musicians, such as Charles II & Paganini. Enjoy classic British dishes in the Steak-on-Sea Restaurant, or private dining in the 400-year-old cellars, and drinks on the Al Fresco Bar Terrace on the promenade, before heading out for top-class entertainment in the theatres and clubs. ... more less
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- Also Known As:
- Old Ship Hotel Brighton
- Barcelo Brighton