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“Not great”

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Holiday Inn Brighton - Seafront
Ranked #23 of 44 Hotels in Brighton
Droitwich, United Kingdom
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Not great”
Reviewed May 9, 2014 via mobile

Stayed for business on Wednesday night
Hotel is dated and poorly decorated
Was greeted at reception a fabulous young man called Nigel, he was polite welcoming and genuinely pleased to see me
Nothing was too much trouble for him and he clearly enjoyed his job, shame he was not on the desk next morning when it came to checking out
Stayed in the 4th floor in an executive room
Clean tidy and a good bed
Parking expensive but convenient £18 per night

Stayed May 2014, traveled on business
Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, May 14, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here at the hotel, in particular Nigel on reception.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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London
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 6, 2014

I see from the Management comments to the previous reviewers that this hotel is due for a refurb later in 2014. Fair enough, its a bit shabby upstairs but the rooms are a good size and you can usually get a decent rate. My biggest gripe is the wi-fi, which was really poor throughout the hotel and just about non-existent in my room. IHG are usually pretty good for this, so it's bordering on catastrophic for anyone who needs to stay connected. So for that reason I checked out after one night. All hoteliers need to wake up to this wi-fi thing; less than adequate is no longer acceptable in this day and age. Disappointing.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hypnotist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, May 14, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton Seafront.

I have shared your comments with the team here at the hotel, and also passed your comments on regarding the WIFI. We have been experiencing some difficulties with our new system, which the IT department are aware of and have rectified.

Please except my apologies for the WIFI issue you encountered at the hotel.

Kind regards,

Wayne Mansfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 24, 2014 via mobile

Stayed here on points.. Location is great, public areas are spotless and restaurant very good, but bedrooms are dirty and in need of renovation.... Bathroom was just as bad.. Staff are great though but the hotel is looking and feeling very tired now, shame as this was the worst holiday inn I've stayed in...

Stayed April 2014
Helpful?
2 Thank moo0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, April 25, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here, in particular the friendly staff comment, as the team take pride in their great cutomer service, which is expected with a Holiday Inn stay.

With reference to the bedrooms and bathrooms, the hotel will be undergoing a refurbishment in September 2014, which will bring the hotel up to the standard required within Holiday Inn.

Once again thank you for your comments.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2014

Excellent hotel with seafront balcony for your own.I loved staying here.Recommend to all going to visit Brighton as its accessible to all major attractions too
Recommend to family and couples. too good.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manugk01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, April 24, 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here at the hotel, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 22, 2014

We stayed here for only one night. The location is pretty good but the building is a real eyesore from the outside. We were upgraded to the executive floor but even then, its needing some TLC. The bathroom had lots of mould on the tiles and surrounding.
the bed was comfortable enough and it had everything we needed but just very tired looking.
Its probably one of the worst IHG hotels I've stayed in.

The wifi was intermittent too.

I wouldn't stay here again unless I really had to.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sukshf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, April 24, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

The hotel will be undergoing a refurbishment in September 2014, which relates to your comments reagrding the bedrooms and the building. I have passed your comments onto Maintenance and housekeeping regarding the bathroom, and I apologise if this tarnished your stay with us.

Once again thank you for your feedback.

Kind reagrds,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2014

I have recently stayed at the Holiday Inn, Brighton Seafront and I am sorry but I don't agree with some of the previous detrimental reports.

I was greeted with a friendly smile at reception on my arrival and the young lady couldn't have been more helpful. My parking was quickly sorted out and on my return I was quickly allocated a sea view room.

My room was fresh and clean smelling and spotless. Similarly the bathroom was spotless with no visible sign of defects.

The dining room staff gave good old fashioned service, lacking in some hotels these days, and couldn't have been more receptive to my needs.

Again breakfast had a large selection of food and service was first class.

Don't be put off by previous negative reviews. Whilst the hotel isn't brand spanking new, it is clean and staff friendly.

Would I stay there again ? Most definitely !!

Room Tip: Ask for a sea view room at reception.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveB580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, April 24, 2014
Hello,

Thank you for your wonderful feedback regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your great comments with the whole team here at the hotel, it is so nice to recieve such fantastic feedback, as the team here prides itself on great customer service.

Once again thank you for the great feedback, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviewed April 15, 2014 via mobile

Really good location right on the seafront. If you have an ocean view room it is nice a spacious and it has wonderful views. Although it is a little run down with doors and sinks broken and showers a little worse for wear overall it was ok.
The wifi is non existent which was extremely annoying to have to go down to the lobby and log on every time!!
During the week it is fine, however; on weekends there are hens party's and bucks nights happening and so the noise is non stop. We could here things through the very thin walls we wish we didn't hear!! (Block your kids ears)
Great buffet breakfast.
Staff are helpful and somewhat animated at times!!

Stayed April 2014
Helpful?
Thank Ozztripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, April 24, 2014
Hi,

Thank you for your feedback regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here at the hotel, as we pride ourselves on great customer service and a friendly team.

The hotel will be undergoing a full bedroom refurbishment in September 2014, as you have mentioned the hotel is a little tired and need of a revamp.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Brighton - Seafront

Property: Holiday Inn Brighton - Seafront
Address: 137 Kings Road, Brighton BN1 2JF, England
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Brighton - Seafront 3*
Number of rooms: 131
Official Description (provided by the hotel):
Looking for one of the best hotels in Brighton and the best Brighton hotel deals? Look no further than the fully Wi-Fi enabled Holiday Inn Brighton-Seafront hotel. Standing from other Brighton hotels, Holiday Inn Brighton-Seafront features air conditioning throughout and is in a prime spot on the seafront with wonderful views, making it hugely popular amongst Brighton hotels. Holiday Inn Brighton-Seafront hotel features at a glance:• Prime location on the seafront • Air conditioned guestrooms• Restaurant with seafront terrace• Guest car parking • 9 excellent meeting and events room• Priority Club® points for the guest • Business Club® points for the booker. This Brighton hotel captures the essence of this quintessentially British seaside town by combining its relaxing atmosphere with easy access to the cosmopolitan nightlife of Brighton. Plus, to make the most of this Brighton hotel’s seafront setting there is both Standard & Executive rooms with superb sea views available. For Brighton hotels set in a prime location the Holiday Inn Brighton-Seafront hotel should top your list. The hotel is within touching distance of Brighton’s famous beach and only a stone’s throw from some of top things to see and do in Brighton. A stay in the Holiday Inn Brighton-Seafront hotel puts you only a short walk away from the Brighton Centre, Brighton Dome, Brighton Pier, the Brighton Royal Pavilion and Brighton Sea Life Centre. When considering Brighton hotels for your next short break, family getaway, business meeting or indeed perhaps a Brighton wedding venue make the Holiday Inn Brighton-Seafront your hotel of choice. ... more   less 
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Also Known As:
Holiday Inn Brighton - Seafront Hotel Brighton
Brighton Holiday Inn

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