Stayed for 2 nights, on a room only basis and on check in, I was pleasantly advised that I was getting a room upgrade with a sea facing 5th floor room nos 511. The room was very spacious and it had access to a large balcony. The views from the balcony windows overlooked the beach and the burnt out sea-pier however, the room windows were filthy, with what must have been weeks, if not months when they were last cleaned. What a shame, a view to die for, but, nobody seems to bother to clean the windows which would take 5-10 minutes max to clean. I mentioned it to the receptionist the next morning; however, he was totally uninterested and mumbled something about outside contractors does this type of work!
At one point of my stay, I wanted to order some food from room service and rang from the room, nobody bother to pick up the phone. Still hungry, I went downstairs to the bar area to order some snack food, but, there was nobody about, including the reception area and this was @ 2.00pm
I tried again later to order food from the room service and to my surprise the phone was picked up straight away. I went on to order a sandwich and was told it would take at least ½ - 3/4hr hour to deliver. I decided not to bother and walked 100 yards from the hotel to a sandwich shop and bought a sandwich at a ¼ of the price which I would have bought one at the hotel ( lost profit for the hotel!).
As for migrating profit from the hotel, the next example will make the G.M. pull his hair out. On checking in at the hotel, the receptionist never updated me that one could buy discounted vouchers for breakfast. The next morning, I came down for breakfast and was advised that the discounted vouchers were only available if purchased the day before and I would have to pay the full price if I wanted to eat breakfast that morning. I felt bitter, if not slightly conned and declined to pay this premium and as such, ate an English breakfast (x 2 days) in a restaurant less than 75 yards from the hotel – freshly cooked at only £4.95!
The bed was extremely comfortable and an excellent night’s sleep was assured. Although overlooking the main beach road, it was relatively quiet after 10.30pm and as such, I would certainly recommend this room for a pleasant stay. However, it’s a Shame about the shoddy service; the take it or leave it attitude and with the resultant migrating profit, let’s hope the hotel manages to remain in business in the tough economic times ahead.
- Official Description (provided by the hotel):
- Looking for one of the best hotels in Brighton and the best Brighton hotel deals? Look no further than the fully Wi-Fi enabled Holiday Inn Brighton-Seafront hotel. Standing from other Brighton hotels, Holiday Inn Brighton-Seafront features air conditioning throughout and is in a prime spot on the seafront with wonderful views, making it hugely popular amongst Brighton hotels. Holiday Inn Brighton-Seafront hotel features at a glance:• Prime location on the seafront • Air conditioned guestrooms• Restaurant with seafront terrace• Guest car parking • 9 excellent meeting and events room• Priority Club® points for the guest • Business Club® points for the booker. This Brighton hotel captures the essence of this quintessentially British seaside town by combining its relaxing atmosphere with easy access to the cosmopolitan nightlife of Brighton. Plus, to make the most of this Brighton hotel’s seafront setting there is both Standard & Executive rooms with superb sea views available. For Brighton hotels set in a prime location the Holiday Inn Brighton-Seafront hotel should top your list. The hotel is within touching distance of Brighton’s famous beach and only a stone’s throw from some of top things to see and do in Brighton. A stay in the Holiday Inn Brighton-Seafront hotel puts you only a short walk away from the Brighton Centre, Brighton Dome, Brighton Pier, the Brighton Royal Pavilion and Brighton Sea Life Centre. When considering Brighton hotels for your next short break, family getaway, business meeting or indeed perhaps a Brighton wedding venue make the Holiday Inn Brighton-Seafront your hotel of choice. ... more less
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- Also Known As:
- Holiday Inn Brighton - Seafront Hotel Brighton
- Brighton Holiday Inn