This experience was so bad i don't know where to start!
Arrived to find that the room I had booked had been given to someone else...bumped out!
After a run in with reception they begrudgingly offered another room with champagne....not accepted
The duty manager was useless so I asked to see the general manager...who was still unrepentant, eventually spoke to the Ops Director in HQ who gave me a complimentary....this was 45 mins later! Then the real fun starts. The "deluxe" room had the bed so near to the wall that every time you scraped passed you hit the TV which was at waist height on the same wall. The hotel stated WiFi, it didn't work...There was no heating throughout the stay - in February!
The reception said to play with the temp controls on the radiators....it still didn't work.
On going out in the evening the reception staff sneered....
So my advice is, if you want a cold out of date overpriced hotel with sneering staff and rubbish management team with a blame culture give it a whirl....it made Fawlty Towers look like The RitzMore
- Free Wifi