Have just returned from a night away at The Royal Albion in Brighton and was very disappointed. I read some if the reviews before going and as always, kept an open mind, but sadly they were right! What was more disappointing was the fact some if the reviews had been written over a year ago and the responses had said the hotel was due for a refurbishment. They obviously haven't done it yet.
For a Britannia Hotel in such a prime position it has the potential to be very good, but would need a complete refurbishment including sorting their bathroom drains out.
What greeted us the minute we opened the room door was the smell! We heard a lot of people complaining about the smell, a damp, toilet drain smell. No amount of airing or sprays disguised it. The room itself was in bad repair, with the covers on the chair all frayed and although the bedding was clean, 2 pillowcases had big tears in them. The rest of the furniture was in bad repair. The only saving grace was the view, we had booked a room with a sea view - thankfully the window opened, but we heard 2 couples complaining they couldn't open their windows (and it was a hot day and evening).The bar was still open when we returned to the hotel at midnight and the lounge area was fairly pleasant.
It was obviously a busy weekend, and breakfast was busy, but the staff appeared to be rushed and in short supply. Food, coffee etc all kept running out and instead of topping up before it ran out, people were having to tell the staff and then wait for things to be replaced. There did not appear to be anyone senior, or in charge to keep a check.
Parking a bit of a nightmare, but as we were only there one night, we left the car in the 2 hour bay outside the hotel and topped it up twice and then it was free from 6pm until 9am.
Staff were pleasant and helpful. We used the hotel taxi phone, only to be let down after booking one after we arrived for 5.30pm and when it was 20 mins late and tried the phone again, they initially kept cutting you off and then put a recorded message on saying they were busy. Not sure who the taxi company was, but again we were not the only ones let down.
I would not recommend this hotel for the price it charges, or even if they dropped it to half the price. If the only advantage is a sea view you would be better off at a Premier, or Holiday Inn at a 1/3 of the price.
- Official Description (provided by the hotel):
- The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more less
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- Also Known As:
- Royal Albion Hotel-Brighton Hotel Brighton