As soon as we arrived we were asked to pay the balance for our 3 night stay even before we were allocated a room. The first room we were allocated was on the 5th floor. We had requested a twin bedded room and the room given to us had one double bed and a narrow twisting staircase to a mezzanine level with a single bed underneath a skylight which would have woken a person up at an ungodly hour.
When we complained we were then given another room on the 1st floor which was fine as it had a sea view. This room had a small balcony outside which could be accessed by an adjoining bedroom which happened on several occasions which resulted in children and older children looking into our room. We complained to the management but they said there was nothing they could do about this.!!!!!
When we arrived we asked for an evening meal time of 7.30 which was fine on the first night of our visit but on the second night, when we arrived at the eating room (would not give it the grandure of calling it a restaurant) we were told that as we were individuals we could not eat until 8.30 as the coach parties that had arrived were given preference. I found this totally insulting. The food was very average and not really hot. Also the evening meal was a buffet affair which we did not expect of a good class hotel.
The last night of our visit we could not face being told to eat at 8.30 and queue up again so we we out to a restaurant in town and had a lovely meal.
We will be writing a letter of complaint to the Britannia Hotel Chain with a copy letter to Brighton Tourist Information so that others can avoid a very disappointing visit.
The town of Brighton had some interesting places to visit which saved our small break from being a total disaster.
- Official Description (provided by the hotel):
- The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more less
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- Also Known As:
- Royal Albion Hotel-Brighton Hotel Brighton