I pre-booked 1 nights stay at this hotel due to watching the Brighton Marathon, I booked this room 9 months inadvance! I booked an 'Executive Double Room with Sea View - What I recieved what not this room!
I arrived to check in, to be told the party I had been booked with had already arrived and taken our room! I was shocked to this statement as out booking CLEARLY stated 2 persons booking. So this other couple had basically taken our room. The only room they had available was a small box room with 2 single beds, which had a broken radiator which was so hot you could not touch the thing, the window was below ground level so let in no light and could not be opened!
The bathroom smelt of damp and the floor 'squished' when walked on due to the amount of water that had soaked under the floor!
The room was the size of a cupboard!
The gentleman on check in was very unhelpful and basically said he did not do the mistake so he is not to blame, that I should speak to a Manager in the morning. But I should be grateful they have a room to give us as our booking on the system had been cancelled.
I spoke to the manager when checkign out. I was shocked by the attitude of the manager - not to me but to her staff!! wow!!!
She barked at the women to look into the issue. The issue was confirmed and I was offered 10% refund, or write a letter to management. The manager was short spoken and seemed to not be shocked by what had happened! She was not apologietic it was 'do you want the 10% refund or not!'
It was a terrible nights stay!! - I would NEVER stay in this hotel ever again!!!
- Official Description (provided by the hotel):
- The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more less
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- Also Known As:
- Royal Albion Hotel-Brighton Hotel Brighton