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“Grand old hotel, great location”
Review of The Grand Brighton

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The Grand Brighton
Ranked #9 of 43 Hotels in Brighton
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Grand old hotel, great location”
Reviewed August 3, 2009

Splurged on a seaview deluxe double room and wow was it a special treat ! Enormous room - many hotels would have called it a junior suite as it had a separate seating area in front of the large flat screen TV. But the best bit was, there was a hot tub for two in the bedroom ! How wonderfully decadent we felt looking out to sea whilst sitting in a steaming hot hot tub!

Comfy big bed. Walk in closet area. Shower made for two. MP3 docking station. Private balcony for two overlooking the sea. Big floor to ceiling windows so room was light and airy.

Lovely room service staff (you didn't expect us to leave our room surely!?!) - and don't be put off by the very limited room service menu, the reality is that when you phone them, you can have anything off of the main restaurant menu too (and the food we had at dinner was good).

Communal areas - very grand, you half expect Agatha Christie to walk by !

What could they do better - only two things I think. First, staff at reception were a bit grumpy. Secondly, the breakfast (all self-service from a buffet) was a bit ordinary.

Over all though, a lovely treat.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank DC2008London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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hotelinspector247
2 reviews
Reviewed August 1, 2009

Last week of July 2009. They have a young boy as a bell boy/concierge. No valet parking! Not willing to help guests who are looking for facilities - even when they are aware that their spa/swimming pool is closed! Did not even touch a PC to check Google for us! We arrived at about 12noon and denied early check-in (our check in is at 3pm). We went for a walk and came back to the hotel at 4pm. Do you want to know what they told us? They told us that the room isnt ready yet!!!! And the check-in staff wasn't even apologetic enough and even justified why it was late! Horrible people!!! They told us that it will take time to arrange our room because it's a twin room and they have to (exert more effort) separate our beds! How dare they justify that for a GBP220.00 per night rate? Excuse me, even a one or two star B&B can do a much much much better job than you!!! The rooms might be spacious but the service is appaling! And they are so stingy with the toiletries and the quality of these products cannot even be compared to the affordable Molton Brown. They know that the room will be occupied by two people but they only put toiletries for one! The body/skin lotion is old. Check it. Your conditioning shampoo - is not conditioning. Your saving grace - the breakfast and the charming foyer (and not the rooms). Btw, a power shower is a requirement - remember that. That's it. No, I will NEVER EVER recommend this hotel - there's really nothing special about it. Not worth your money - just book a B&B and splurge on shopping.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank torunska247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 6 Contributor
212 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
Reviewed July 30, 2009

Location good just round the corner from the start of the shops / bars etc.

Room an excellent size and very clean, if a little tatty round the edges.

Would expect a 5* hotel to have free wifi in every room though, it wasn't until the last day that we were told that the cable under the dresser which had 2 labels clearly saying 'do not plug this into your laptop' was fine to plug in!

Beakfast was very good with plenty of choice.

Beds very comfy.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sally4holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lanark, United Kingdom
Level 6 Contributor
113 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 27, 2009

I stayed at this hotel in June. This was my second visit to the hotel. The hotel is very good but I saw a difference from when I was last there two years ago. The first room I was in was very dull, perhaps because it had frosted glass windows. The windows were looking onto a wall so perhaps that is why. The website advertised "internet in every room". Well, there was a connection but it didn't work. I was told that it was one of the rooms listed where the iinternet was not working. I needed this service and after complaining for a little while, I was eventually moved to another room. This room was so much better and had a sea view (I had only paid for a basic room). However, the internet only worked from time to time. I think on my second day the internet was finally repaired. The lady who was the Guest Services Manager was so very heplful and went out of her way to assist. Thank you.

The dining room was nice with many of the tables in the conservatory overlooking the sea. The food was good (I was only booked for breakfast) with a good choice of hot and cold buffet. However, I did notice that the food was not as good as it was when I was last there two years ago. I cut a slice of break one morning and it was rock hard. You almost broke your teeth on it. Another morning, I chose a breadroll. That was even worse. I then began to think that the bread that was lying out on show was only for decoration until I read on the menu that it had "fresh baked bread". I never saw any fresh bread.

The swimming pool was closed for refurbishment. The gym was relocated to the first floor. It appeared to be a reasonable size and well equipped although I did not use it.

The hotel staff were friendly; helpful and polite.

I would definitely stay at this hotel again but PLEASE don't let this hotel go downhill as it is one of Brighton's best or certainly has been in the past.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Shirleyk29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 7, 2009

We were given this stay as a gift. Will never go there again!!! Room small and dingy overlooking tower block and air-con units. We have had better travellodge rooms. Couldn't wait to get home.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunshine7721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford
Level 4 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 7, 2009

The lobby of the hotel is amazing and the check in staff wonderful. We booked in faster than any other hotel I can think of.

Our room was on the very top floor with a sea view. The size of the room would please anyone and the bathroom just as good. This is a very old hotel in need of a little attention, though when you think of the size and the age of the hotel this can't be done without a lot of care, a lot of time and goodness only knows at what price.

The location, style and staff more than make up for the cracked paint work. In fact we arrived on one of the hotest days of the year and found that our air con wasn't working, Within a few minutes of making the call we had a portable air unit fully working in our room. Excellent service.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dribbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, England
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 7, 2009

Having to wait until childcare arrangements were confirmed meant that my girlfriend and I had to book our accommodation for our night in Brighton only days before. This meant that by the time we started to search for a room there seemed to be only one left in the whole city... at The Grand. At £190 it was about £50 more than we usually pay for a hotel there, but we needed a room, so once booked I also phoned ahead and booked a space in the on site car park. At £25 per 24 hours it seemed a bit pricey, but knowing that it was secure and that our bikes could be stored there too made it worth the price.

My girlfriend checked in while I parked, and by the time I had sat in the heavy traffic to get round the block to the hotel car park she and our bags had been taken to a room, but unfortunately there was no air conditioning so it was hot and stuffy. She was then shown two others, and by the time I finally joined her had settled on room 105 on the first floor, just off the grand staircase. Our new room was large and spacious with a huge comfortable bed, a good sized bathroom, and air conditioning. We were very pleased.

The whole hotel could do with a makeover and bringing up to date, having last been renovated after the IRA bomb in 1984, but it is very clean and well maintained, and if anything the dated décor adds to the charm of the place. Front desk staff were extremely helpful, as was the guy who runs the car park, and all were extremely happy to accommodate our needs.

After a night out at our favourite Mexican restaurant we decided to avoid the area's busy bars and clubs and headed back to the hotel bar where we settled into a couple of very comfortable armchairs and made the most of the friendly and efficient table service. Drinks were very expensive but it was great to spend a couple of hours people watching... the highlight of the night being the newly married couple who, having left their wedding celebrations, instead of heading up to bed spent an hour or so propping up the bar.

Breakfast was one of the highlights of our stay. We managed to get a table in the conservatory area at the front of the dinning room and enjoyed a fantastic view out over the beach and the sea. However, our only gripe of the stay was that service at breakfast wasn't great, there was nobody to greet us and show us to a table, so nobody knew we were there and we struggled to get a waiter's attention to ask for tea and coffee. And toast too. However, this was more than compensated for by the choice and quality of the food which was presented self-service/buffet style. I opted for a full English, which included large slices of black pudding and fried eggs cooked to order, my girlfriend opted for the continental style offering. We were both more than satisfied with our choices and felt that, in spite of the service, breakfast was the highlight of our stay.

Brighton has many great hotels, and The Grand is one of them. We're already talking about a return visit at Christmas.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EssexSimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Brighton

Property: The Grand Brighton
Address: 97-99 King's Road, Brighton BN1 2FW, England (Formerly The De Vere Grand Brighton)
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Brighton
#3 Family Hotel in Brighton
#4 Business Hotel in Brighton
#5 On the Beach Hotel in Brighton
#6 Romantic Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grand Brighton 4*
Number of rooms: 201
Official Description (provided by the hotel):
This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more   less 
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Also Known As:
The De Vere Grand Brighton Hotel Brighton
De Vere Grand Brighton
De Vere Grand Hotel Brighton
Brighton Grand Hotel

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