Visited Brighton and stayed at the Grand for two nights in April. The staircase is beautiful. However, we felt the entire hotel was not as we had expected. Our room was spacious and the bed comfortable, but the decor, cleanliness, facilities and ambience were certainly not Grand. Most staff members were polite, two very pleasant but some so rude! The catering staff were not "on the ball" some had difficulty with the English language. Breakfast time on the first morning was eye opening to us and other guests, Grand it was not!
Some Porters and staff could do with a make over, lessons in good manners and invest in shoe polish! The guest comes first? Alien to some. In fact chatting to other guests we agreed there was a "Fawlty Tower" feel to the place at times. Funny, if we'd all paid relative costs.
Attempts have been made by the hotel to telephone us but unsuccessfully. We've been given telephone numbers to ring them???!!!!
- Official Description (provided by the hotel):
- This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more less
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- Also Known As:
- The De Vere Grand Brighton Hotel Brighton
- De Vere Grand Brighton
- De Vere Grand Hotel Brighton
- Brighton Grand Hotel