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“We Choose To Be Unrated!”
Review of The Grand Brighton

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The Grand Brighton
Ranked #9 of 44 Hotels in Brighton
Certificate of Excellence
thamestrader
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“We Choose To Be Unrated!”
Reviewed February 19, 2013

Andrew Mosley, General Manager, proudly states that an AA rating is unnecessary for their clientele. Kellie Rixon MBE head of 'People Development' (Institute of Hospitality) clearly agrees and so do Trip Adviser reviewers and the vast TA corporation as The Grand has a 'certificate of excellence'. if your idea of a top hotel is that everybody says hello to you like they have known you for years then this is your ideal stay. If however you want a hotel that has working bath plugs, doesn't need supplementary heating on a mild February day, has a handle on the lavatory chain off the main foyer, delivers boiled eggs in egg cups and coffee when required then you should go elsewhere. This is a beautiful building managed by idiots but they are very, very, friendly. The (rather portly) customers don't know what an egg cup is so everything is OK. To paraphrase Jonny Rotten 'ever felt you bin cheated?'

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thamestrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 5 Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 18, 2013

A lovely hotel with a fabulous location that I would return to, however, our car that was supposed to be valet parked but was left outside of the hotel all night incurring a £70 fine (not great from a security perspective) the head concierge was not particularly helpful at resolving this matter, however the duty manager did erase parking fees from the bill but we had to pay fine. We were unable to get a table in the restaurant any evening we stayed. Also, we had a drink in the bar & they tried to charge £34 for 1 large Brandy & coke. It was only upon questioning the bill did the bar man say. 'Oh, I must have pressed the wrong button '. All that said, the room was lovely, the staff friendly & I would definitely go back.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Medina76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 18, 2013

It most certainly is Grand, from the outside and in. The doorman was courteous, the receptionist too. We had a stunning room, sea front view. the room was very large, spacious and bright. It could have done with a bit more decor. Walls were empty. Perhaps even a vase with flowers or something to brighten it up a bit. View of beach was stunning although noisy at night. Bed was very large but in fact was two mattresses so a bit awkward if you want to cuddle up. Lounge area for drinks at night was lovely. Breakfast was excellent, good variety and fresh food. Will definitely stay again. It's a little run down and some rooms could do with a few alterations, decoration etc., but can't fault it.

Room Tip: Definitely ask for a quite room.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rachel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMGMDGB, General Manager at The Grand Brighton, responded to this review, May 8, 2013
Thank you very much for your review of The Grand. It is always interesting to hear from our guests what they felt we did right, and what we have done wrong.

As such I will be sure to discuss your comments regarding the room decoration with my maintenance team, and will see if there is anything we can do to improve that room for future visitors.

I wll be sure to pass on your compliments to our staff too, particularly our Concierge, Reception and Breakfast teams.

Thank you once again,

Warm Regards

Andrew Mosley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 18, 2013

My last experience of DeVere was the debacle that is the Belfry. So with some trepidation I booked The Grand in Brighton. The newly rennovated communal areas (dining/bar etc) help to make this place. But what really helped was the fantastic friendly service. OK the rooms (if you dont get an updated one) are old and knackered, but for 240 quid you get the best location in Brighton, a massive kid friendly room overlooking the sea, plus a delicious breakfast inc...you can't fault it.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimbotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMGMDGB, General Manager at The Grand Brighton, responded to this review, May 8, 2013
Thank you so much for your recent review on TripAdvisor. As a business customer feedback is vital to let us know how we are doing and what we can improve on.

As such I am so pleased that you enjoyed your stay with us, and will be sure to circulate your paintings comments to all of my team members.

The hotel refurbishment has indeed improved the hotel no end, and with our new luxury day spa opening this week we look set to get even better!

I look forward to welcoming you back into the hotel very so,

Warm Regards


Andrew Mosley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 17, 2013

as we arrived outside the grand i was very upset when the door men did not come to walk us into the grand's reception area. when we got to the reception the recepetionist told us where to go and did not show us.
apon arriving in the room the seating was not set out well as people had to stretch to get to there drinks and some people were pushed out at the end becasue of the long seating arrangment.
we could not take our coats off as i was so cold in there we were all shivering. we asked the waiteer numerous of times to turn the heating on or up and he came and put a little heater behind us that was bearly throwing out any heat.
then it came to ordering our afternoon tea. we were asked what we wanted and then the waited got our orders wrong so some people ended up with things they didnot want so we had to change and the staff were very rude about this. they huffed and puffed as they took away our food. my mum had taken some confety to put on the table and that was no where to be seen and she has still not rceived it back after asking for it nurmerous of times.
i think that the service of the waiters was appaling and that my birthday had been ruined a little by this as i was very much looking forward to afternoon tea ta the grand when all i got was a few scones and some orange juice and rude manners.
i can assusre you i will not be returing here and i will nto wasting my money here again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank charlotte a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexhill, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 15, 2013

I booked dinner bed and breakfast for my boyfriend's 65th birthday and we couldn't fault the food, staff and service. However, we did feel that the dress code should have been adhered to. We certainly didn't expect guests to come to dinner wearing jeans and t-shirts.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMGMDGB, General Manager at The Grand Brighton, responded to this review, May 8, 2013
Dear Linda,

Thank you so much for your recent review on TripAdvisor.

I am so pleased to see that you couldn't fault the hotel or my staff; my team work incredibly hard to provide great service at all times, and I am so pleased that you appreciated this.

I will be sure to discuss your thoughts on a dress code with my management team, our guest comfort is of paramount importance to us as i'm sure you appreciate.

Many thanks once again,

Warm Regards


Andrew Mosley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 15, 2013

My partner and I spent a two night break in January.
I stipulated a quiet refurbished room, when I booked, at the back of the Hotel.
This was my fourth visit to the Grand and on previous occasions have had sea views, which were lovely but the noise of the traffic was too much. Even though I did insist on a quiet room the window was right adjacent to a air duct!! and nightclub, thankfully it was not a major issue and I couldn't be bothered to ask to change the room.
The room was smart and fairly new furniture, however I noticed in the bathroom, through constant occupation, was becoming grubby. The rim between the marble top and the sink was black.... All the chrome, taps, shower head and shower rail, was becoming very grimy. Housekeeping need to watch that especially if the De vere group want the refurbished rooms to stay smart.
Whilst we were there the new Restaurant was celebrating its opening so our first night was in
the Alexandre room and unfortunately the menu was limited, there were grumbles from other diners. Our second night we were allowed in the New Restaurant, wow that was good of them, seeing we were paying guests.
On the whole the staff were very pleasant and helpful, especially the Concierge/Doorman

Room Tip: We were in Room 412 next to A/C noise and a club so may be best to have the opposite side!!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marilyn-odwyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMGMDGB, General Manager at The Grand Brighton, responded to this review, May 8, 2013
Deaf Marilyn,

Thank you very much for taking the time pass your comments onto me following your recent visit to us here at The Grand.

I will be sure to pass on your compliments to our Concierge team, who work incredibly hard every day as the "face" of the hotel, meeting and greeting guests and making them as comfortable as possible.

I wll be sure to address the matter of your bathroom with my housekeeping team personally, however I offer my unreserved apologies for this matter.

I hope that you enjoyed your evening meal at GB1, our new fish restaurant, and that we will welcome you into the hotel again very soon.

Warm Regards

Andrew Mosley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand Brighton

Property: The Grand Brighton
Address: 97-99 King's Road, Brighton BN1 2FW, England (Formerly The De Vere Grand Brighton)
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Brighton
#3 Family Hotel in Brighton
#4 Business Hotel in Brighton
#5 On the Beach Hotel in Brighton
#6 Romantic Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grand Brighton 4*
Number of rooms: 201
Official Description (provided by the hotel):
This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more   less 
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Also Known As:
The De Vere Grand Brighton Hotel Brighton
De Vere Grand Brighton
De Vere Grand Hotel Brighton
Brighton Grand Hotel

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