Having eaten at several other YO! Sushi restaurants, we had never eaten at the Brighton outlet.
On arrival we were second in the queue and a member of staff told us that she would be with us shortly, which was better than not being acknowledged. My wife and I prefer to eat in the booths if one is available and we were seated at the 'lower' booth.
Staff advised us that the service button wasn't working, which isn't great. One would have thought that we would have got more 'walk-bys' or service checks in case we wanted to order any hot dishes. Sadly, in almost an hour and a half we didn't get one service check.
It's not just the service button which needs some investment here. The lower booth is adjacent to the potwash area which is open to the customers. It would be far better if the current opening is closed and a new one created to the potwash area in the corridor to the toilets. Speaking of which...
The disabled toilet on 16th November was out of order and taped up like a building site. Doesn't look great and needs dealing with.
I ordered beef tataki which didn't arrive. I thought that was just a one off forgotten order but I heard two women nearby say to the Assistant Manager that they had ordered salmon twice and it had never arrived.
Speaking of the Assistant Manager, she did a waste check just after 5pm only to leave all the wasted food sitting on a nearby counter for almost half an hour - perhaps all night, we'll never know, because we left half an hour after she had done the waste check.
These criticisms aside, there was a good choice of dishes on the belt, the staff were friendly and the young female member of staff with a mole on her nose (apologies for the manner of identification) was very conscientious with her approach to food hygiene - entering the kitchen area for only a matter of seconds but still putting a protective hair covering on.
A shame her Eastern European manager didn't do the same later when she entered the kitchen area for far longer, allowing her long her to flow around the food preparation area.
This may sound like quite a critical review, but to the contrary, there's not much the staff at YO! Sushi Brighton need to do to make it perfect. With help from investment from HQ, a bit of staff refresher training and this place will be great.
Far better than my visit to their Rupert Street, London outlet recently. Would recommend and return to YO! Sushi in Brighton.
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