I recently purchase a Groupon voucher for "Afternoon Tea with Glass of Bubbly for Two at the Grand Hotel - Swanage"!! This was a treat for my best friend which I thought would be a lovely relaxing afternoon to have a catch up. What a joke!!
I contacted the hotel prior to our visit to tell them that I am Gluten intollarant, the gentleman on the telephone said that was not a problem and he would let the chef know to do me a Gluten free selection.
On our arrival on Saturday 1st October there was no where to park, reception staff didnt want to know, just said we would have to park somewhere else then!! Not a good start!!
We were shown to our table in the conservatory overlooking the sea, stunning views.
Then the nightmare began....... Champagne, well it wasnt! Food, (served on a chipped dinner plate) was disgusting! My friend had what we could only describe as "sick" in a sandwich, oh and of course there were only 2 small triangles! Cakes were stale and the tea when it eventually came was nothing to shout about either. I of course had a wonderful selection of Gluten free ..... I DONT THINK SO!!! My also chipped dinner plate came with 6 oat crackers (probably not even Gluten free) a small pot of cream, a tiny jar of jam and 6 strawberries....mmmm, not what I would call a selection at all!!
We complained, the staff were rude, unhelpful. They returned by Groupon voucher and said to get a refund.
Be very aware before booking anything with this hotel!! "Grand" is not what I think they should be advertising themselves as!!!
Groupon on the otherhand were wonderful, I contacted them this morning, they could not apologise enough and sure enough they have given me a full refund.
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- Also Known As:
- Grand Hotel Swanage Dorset