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“Superb stay!”

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Purbeck House Hotel & Louisa Lodge
Ranked #2 of 5 Hotels in Swanage
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Superb stay!”
Reviewed May 16, 2013

We stayed at this hotel last weekend, we stayed in a superb room on the top floor of the hotel (room 16) very spacious and clean with good views from one of the windows over swanage and the other window had views of there gardens, very clean hotel throughout and very friendly staff, we were also allowed to park the car in there car park before checking in to walk around the town which was very handy, we plan stay here again on our next visit!!!

Room Tip: I am unsure of any pool / fitness centre facilities hence the average rating.
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Smithy344556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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508 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
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English first
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 7, 2013

We stayed for 2 nights during may bank holiday. On arriving to our room we found around 30-40 ants crawling around the room. The majority of them were on the dressing table. Also joining us for the insect festival was around 5-6 wood lice. We contacted reception and they explained that they could bring up some spray for the ants but couldn't move us due to being fully booked. I explained that my wife was pregnant and couldn't risk her being around any sprays etc. the manager arrived and witnessed the ants and said he would reduce out rate. He ended up taking £35 off which wasn't great to be honest but we didn't want to make a scene. I thought I'd vent my disappointment on here. We were moved into another room the following day which was insect free.
The hotel is in a great location but is very old fashioned and could do with a good clean. The breakfast was good quality but the majority of staff need to learn how to smile. They all seemed very unhappy and some had very bad attitudes. I'd only stay here again due to the location. Very average, moody staff, great location.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Amumusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 6, 2013 via mobile

Stayed here for a night in May.
Building is beautiful and rooms excellent.
Staff are obsessed with time keeping, so don 't expect serving if you are a minute late!
Food was hit and miss, on occasions excellent and then poor.
Overall average and would consider again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Knobby1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2013

Me an my friend stayed one night paid £100 and they gave us the smallest room ever, soap was undone so they moved us to a huge room for the same price so just shows they try ripping us off, the bed was uncomfortable and the quilt cover wasn't on the quilt properly, they charged us a extra £50 when we left cause we had a visit from a friend! Went for breakfast it was cold bacon smelt funny! Didn't even offer us fizzy drinks! Not only that the waiter and waitress were talking in POLISH! I have never felt so belittled and uncomfortable! I will never stay there ever again, too old fashioned over priced and basically over all Rubbish! Not worth the money, you'll be ripped off .. BE WARNED!!!!

  • Stayed April 2013
    • Value
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    • Service
Helpful?
2 Thank Peesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sg3317, General Manager at Purbeck House Hotel & Louisa Lodge, responded to this review, June 3, 2013
Review written by Local living in Swanage, disrupted other Guest in Hotel by been Drunk and brought a extra person in the Hotel without paying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, England, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 23, 2013

We have spent many happy family breaks in Swanage. My brother and I took our respective families , including spouses and 4 children aged between 18 months and 7 to Swanage to revisit some of our childhood haunts. We had neighbouring rooms in Louisa Lodge, his room had a double, single and room for a travel cot and ours a double and two singles. Perfect family accommodation. The interiors could do with a facelift, however, the rooms were clean, showers powerful and beds comfy.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

Our break got off to a great start with a warm, friendly and professional reception. Our room in Louisa Lodge was large, clean and comfortable with a lovely view of the garden where we could watch squirrels and birds. Bar meals and breakfast were excellent and the Hotel's location was very convenient for access to the town and it's attractions. We will be staying again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2013

My wife and I had a really enjoyable stay at the hotel. Room 4 was very good with plenty of space, comfortable beds and large window areas. All staff were very efficient and helpful, particularly the young man who served us at breakfast and dinner. We are looking forward to returning to the hotel when the weather gets better to explore more of the area.

Room Tip: Make sure you let the hotel know what you want from your room so that they can match your needs with...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 78PeterB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Purbeck House Hotel & Louisa Lodge

Property: Purbeck House Hotel & Louisa Lodge
Address: 91 High Street, Swanage BH19 2LZ, England
Location: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 5 Hotels in Swanage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Purbeck House Hotel & Louisa Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Purbeck House Hotel, "An Oasis of Relaxation and Enjoyment." Purbeck House Hotel is a family-run hotel steeped in over a century of history. Nestled in extensive gardens in the centre of Swanage, close to shopping centre, Pub, Restaurant, this unique family-run hotel combines the atmosphere of a traditional country house with all the amenities of a modern hotel. Steeped in history, the 38 bedrooms are divided between the main house, constructed in 1875, and the newly-built Louisa Lodge (completed in 2003). All of the bedrooms are en suite, Tea/Coffee making facilities, LED HD Flat Screen TV, Iphone Docking Station, Iron and Iron Board, Direct Dial Telephone, Free Broadband WiFi Connection and some have sea or garden views. The hotel has a large car park and is only 300 yards from the sea front and the clean, sandy beaches.This Family howne this Hotel for the last 15 Years ... more   less 
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Also Known As:
Purbeck House Hotel & Louisa Swanage
Purbeck House Hotel And Louisa Lodge
Purbeck Hotel Louisa
Purbeck House Hotel & Louisa Lodge Swanage, Dorset

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