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Best Western Shaftesbury The Royal Chase Hotel
Ranked #2 of 2 Hotels in Shaftesbury
Reviewed May 3, 2010

We stayed here despite the adverse reviews. This was a good, clean hote., OK, so NOT the Ritz, but very adequate. Good sized bed, clean room and the food in the restaurant was varied and appetising.
We had a lovely welcome when we arrived and were made to feel welcome throughout our stay.
Do not listen to all the other reviews, and give this hotel a try, it does not deserve the adverse reviews listed here! They are working hard to develop the service and care about the guests.

  • Stayed: April 2010, traveled as a couple
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Thank AR-CH-JMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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393 - 399 of 415 reviews

Reviewed April 8, 2010

We stayed there for 5 days. The managers, Jackie and Graham, (and all the staff) were so very helpful, over and above the call of duty. The hotel for us was a great central base. The bar and restaurant served us well. (the chef, Lewis, did a fantastic gnocci...sorry if I've spelt it wrong.....The breakfasts were magnificent. The pool was a great stress reliever in that it gave the children something to do.....kids in the pool, you sitting reading a book with a G&T reading a book supervising.........fantastic. For me....the staff were fantastic and Soooo very helpful. Would recommend this hotel to anyone...especially families.

  • Stayed: April 2010, traveled with family
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Thank Cardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2010

Had to find an hotel to stay at for a friends wedding and ended up here. Was thoroughly disappointed by its incredibly tired decor, the old bathroom and the slightly-grubby-through-age look of everything. Especially since it wasn't cheap.

Avoid if you can.

  • Stayed: February 2010, traveled as a couple
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1  Thank AnonEeMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

Arriving at the hotel we were greeted by pleasant friendly staff, who were very helpful. The room was clean, well presented and welcoming. Eating both nights in the restaurant, the food was superb freshly cooked. Satff extremely helpful and polite, nothing was too much trouble. The pool was on the small side but adequate, a leisure pool not a pool for doing lots of swimming. Several families were staying so it was ideal for them. Walking into Shaftesbury, about 10 minutes. Beautiful views and a lovely town. I would certainly use it again.

  • Stayed: February 2010, traveled with friends
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Thank CarrieDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2009

Ok the 1st things i should point out is that most people come on here to whinge about specific events, which provides no yardstick to the reader - also it is made harder becasue the review is by its nature subjective. So to provide some kind of yardstick - I am a 30 something year old Londoner, with not an ounce of snobbery. My expectations are very low and pretty simple.... Polite, friendly & mildly common sense minded staff, and basic but clean decor fittings etc. I am a very diplomatic and polite person, however nothing could have prepared me for these backwatered moronic staff, who a re quite clearly cashing in on the fact that it is pretty much the ONLY hotel in Shaftesbury.

This truly was without any exageration the worse hotel I have ever stayed at in my entire life! (I really did expect Basil Fawlty to jump out from behind the counter at any given moment on the numerous and lengthy visits I had to the recption counter!)

A few examples of how I quantify my statement are:

Massively overpriced.

Decor that hasnt been refurbished in at least 40 years.

Dangerously corroded electrical fittings, with 5 different plugs strewn accross the floor as there was only 1 socket in room.

Overall smell of damp, musky / old people smell.

Incredibly slow staff with no awareness of people or concept of customer service.

A totally incompetent room booking system that saw multiple bookings either amended or cancelled altogether.

The creme de la creme however was discovering that someone had successfully managed to convince the staff into giving them a 2nd key to someone elses single room containing 1 single bed without the roomholders knowledge or consent.

Trying to explain to the duty manager in the morning the importance of security, and how dangerous it is to give someone a key "just becasue they asked for one". And going through the usual, what if it was a burglar? And the various other security risks this might present. Also they were asked what their validation process is for allowing someone access to a room that they dont have the right to. Did they ask for ID? Did they take the persons name? Did they attempt to contact the room holder? No - to each and every answer - with no apology or concept that they had done anythign wrong!!

All of these questions fell on a frank and expressionless face - they just couldnt get the point so in one last final attempt to illustrate the point (and also to try to get them to understand why it had caused such anger in the roomholder, and why it resulted in a threat to call the police to eject the intruder from the room).....

A very simple analogy was deployed - by asking what would they say if someone came into recption and told them "the sky was green" ??? The reply was.... yes you guessed it : GREEN !!!!

Trust me if you stay at this hotel you will definitely be risking one or all of the following:
a) your enjoyment
b) your relaxation
c) your health & safety
d) your personal & possibly valuable possesions (there are no room safes BTW)

I am also writing to all the budget hotels like travelodge to tell them that they could utterly clean up in this town, as it does get lots of visitors with Stonehenge, Cheddar Gorge, Annual Steam Fair plus many other great things to see and do - its just shame that the hotels are way way way below par.


Rgds

  • Stayed: September 2009, traveled solo
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7  Thank adstrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2008

We arrived at the hotel on Sunday afternoon for a one night stay. We were told that the boilers supporting the swimming pool were not working and therefore could not use the pool. Fair enough these things happen and the superior room we booked was basically OK. Our problem started at dinner - we waited nearly 35 mins for our starter and then a further 30 mins for the main course. We were told that the kitchen was short staffed but there were only four people in the restaurant including us! My starter was poor and was spoilt by the high level of salt within the dish - barely edible. We both ate only small amounts of our main course as our appetites had now subsided. The waitress apologised and said the chef was prepared to offer us a coffee free of charge - we declined - an insult. Overall we felt cheated because the food is not cheap. When we returned to our room we found that both rooms either side were occupied and the noise from TVs and loose floorboards made it impossible to sleep. To add to our woes the room was extremely hot and the heated towel rail in the bathroom was struck in the on position - even with the bathroom door closed the room had reached an unbearable temperature. In addition the bed's mattress had more lumps than school custard.
We left the hotel at 2310 and drove home. A complete waste of money and an experience I would not wish to repeat.

  • Stayed: December 2008, traveled as a couple
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3  Thank SETraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2008

Do not be misled - the only reason that this appears as the No 1 hotel in Shaftesbury is that it is the ONLY hotel in Shaftesbury. We were visiting relatives and regret making the decision to stay overnight at this hotel. The entire hotel is unloved, unkempt and desperately dated. The only positive for this hotel is that the staff work hard to make up for the many deficiencies. On arrival we were shown to our cramped, dated and tired room, which was cold as the heating had been switched off. To warm up we adjourned to the lounge which was depressingly drab and with dreadful decor. The charming staff offered us coffee and Christmas cake but this hardly makes up for such a dreary place. A little later when we thought the bedroom might have warmed up we returned and noticed even more problems. Hair in the basin, filthy bath taps, very poor pressure so impossible to have a proper shower (as the bath plug seemed to be missing we couldn't take the other option of a bath either!). We retired to bed, having removed the grubby bedspread and got into the small double bed. Unfortunately there was only one single blanket and this barely met the sides of the bed. The spare was retrieved from the bottom of the wardrobe. We retired to bed - it was practially falling apart, hard as hell and had a totally inadequate mattress. God only knows where they got the pillows but they were old and hard too. We found it difficult to sleep at all and by 3.30 am were nearly frozen as the heating had gone off, the temperature outside was nearly zero and it was nearly eight o'clock before there was any heating in the morning. The bathroom was still freezing as the windows were large and it had no heating in it at all! After persuading the staff that we were not prepared to have breakfast on the bed in the room as it was too small and had no table anyway, we were served a very good continental breakfast in the lounge by a charming waitress. We find it hard to believe that Best Western inspect this hotel and find it suitable to be part of their consortium as it is well below what we know to be Best Western's general standard of acceptability. We would advise that until vast improvements are made you should try some of the excellent B&B's in the locality as there are plenty of other places to eat and drink locally. If we had been more prepared we would have booked a B&B locally as we have done many times in the past, but on this occasion all of them were booked or closed for Christmas.

  • Stayed: December 2008, traveled as a couple
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3  Thank Puyraillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Shaftesbury The Royal Chase Hotel

Address: Royal Chase Roundabout Salisbury Road, Shaftesbury SP7 8DB, England
Location: United Kingdom > England > Dorset > Shaftesbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Shaftesbury
Price Range: $95 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Shaftesbury The Royal Chase Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Located right in the middle of Thomas Hardy country, this is possibly Dorset's friendliest hotel. Close to the centre of historic Shaftesbury, the hotel sits in its own grounds with its pristine lawns and surrounded by glorious Dorset countryside and the ample charms of Somerset and Wiltshire. Unspoiled, beautiful counties offering a wide range of attractions plus an abundance of rural peace and tranquility. Those not to be missed include Wilton House, Longleat, Stourhead, Stonehenge and of course Shaftesbury's very own Gold Hill. The Royal Chase is privately owned and part of a small chain of quality hotels in Dorset and Devon. Please look at our sister hotels, The Rembrandt Hotel in Weymouth and The Lord Haldon in Exeter. ... more   less 
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Also Known As:
Best Western Shaftesbury The Royal Chase Hotel Dorset
Shaftesbury Best Western

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