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“A pleasant, friendly clean place to stay”

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BEST WESTERN The Royal Chase Hotel
Ranked #2 of 2 Hotels in Shaftesbury
Devon
2 reviews
“A pleasant, friendly clean place to stay”
4 of 5 bubbles Reviewed February 26, 2010

Arriving at the hotel we were greeted by pleasant friendly staff, who were very helpful. The room was clean, well presented and welcoming. Eating both nights in the restaurant, the food was superb freshly cooked. Satff extremely helpful and polite, nothing was too much trouble. The pool was on the small side but adequate, a leisure pool not a pool for doing lots of swimming. Several families were staying so it was ideal for them. Walking into Shaftesbury, about 10 minutes. Beautiful views and a lovely town. I would certainly use it again.

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarrieDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
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    134
    87
    39
    27
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128
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82
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
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English first
Kent/S.E London
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed September 7, 2009

Ok the 1st things i should point out is that most people come on here to whinge about specific events, which provides no yardstick to the reader - also it is made harder becasue the review is by its nature subjective. So to provide some kind of yardstick - I am a 30 something year old Londoner, with not an ounce of snobbery. My expectations are very low and pretty simple.... Polite, friendly & mildly common sense minded staff, and basic but clean decor fittings etc. I am a very diplomatic and polite person, however nothing could have prepared me for these backwatered moronic staff, who a re quite clearly cashing in on the fact that it is pretty much the ONLY hotel in Shaftesbury.

This truly was without any exageration the worse hotel I have ever stayed at in my entire life! (I really did expect Basil Fawlty to jump out from behind the counter at any given moment on the numerous and lengthy visits I had to the recption counter!)

A few examples of how I quantify my statement are:

Massively overpriced.

Decor that hasnt been refurbished in at least 40 years.

Dangerously corroded electrical fittings, with 5 different plugs strewn accross the floor as there was only 1 socket in room.

Overall smell of damp, musky / old people smell.

Incredibly slow staff with no awareness of people or concept of customer service.

A totally incompetent room booking system that saw multiple bookings either amended or cancelled altogether.

The creme de la creme however was discovering that someone had successfully managed to convince the staff into giving them a 2nd key to someone elses single room containing 1 single bed without the roomholders knowledge or consent.

Trying to explain to the duty manager in the morning the importance of security, and how dangerous it is to give someone a key "just becasue they asked for one". And going through the usual, what if it was a burglar? And the various other security risks this might present. Also they were asked what their validation process is for allowing someone access to a room that they dont have the right to. Did they ask for ID? Did they take the persons name? Did they attempt to contact the room holder? No - to each and every answer - with no apology or concept that they had done anythign wrong!!

All of these questions fell on a frank and expressionless face - they just couldnt get the point so in one last final attempt to illustrate the point (and also to try to get them to understand why it had caused such anger in the roomholder, and why it resulted in a threat to call the police to eject the intruder from the room).....

A very simple analogy was deployed - by asking what would they say if someone came into recption and told them "the sky was green" ??? The reply was.... yes you guessed it : GREEN !!!!

Trust me if you stay at this hotel you will definitely be risking one or all of the following:
a) your enjoyment
b) your relaxation
c) your health & safety
d) your personal & possibly valuable possesions (there are no room safes BTW)

I am also writing to all the budget hotels like travelodge to tell them that they could utterly clean up in this town, as it does get lots of visitors with Stonehenge, Cheddar Gorge, Annual Steam Fair plus many other great things to see and do - its just shame that the hotels are way way way below par.


Rgds

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank adstrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Surrey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed December 31, 2008

We arrived at the hotel on Sunday afternoon for a one night stay. We were told that the boilers supporting the swimming pool were not working and therefore could not use the pool. Fair enough these things happen and the superior room we booked was basically OK. Our problem started at dinner - we waited nearly 35 mins for our starter and then a further 30 mins for the main course. We were told that the kitchen was short staffed but there were only four people in the restaurant including us! My starter was poor and was spoilt by the high level of salt within the dish - barely edible. We both ate only small amounts of our main course as our appetites had now subsided. The waitress apologised and said the chef was prepared to offer us a coffee free of charge - we declined - an insult. Overall we felt cheated because the food is not cheap. When we returned to our room we found that both rooms either side were occupied and the noise from TVs and loose floorboards made it impossible to sleep. To add to our woes the room was extremely hot and the heated towel rail in the bathroom was struck in the on position - even with the bathroom door closed the room had reached an unbearable temperature. In addition the bed's mattress had more lumps than school custard.
We left the hotel at 2310 and drove home. A complete waste of money and an experience I would not wish to repeat.

  • Liked — Location
  • Disliked — Everything
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank SETraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed December 26, 2008

Do not be misled - the only reason that this appears as the No 1 hotel in Shaftesbury is that it is the ONLY hotel in Shaftesbury. We were visiting relatives and regret making the decision to stay overnight at this hotel. The entire hotel is unloved, unkempt and desperately dated. The only positive for this hotel is that the staff work hard to make up for the many deficiencies. On arrival we were shown to our cramped, dated and tired room, which was cold as the heating had been switched off. To warm up we adjourned to the lounge which was depressingly drab and with dreadful decor. The charming staff offered us coffee and Christmas cake but this hardly makes up for such a dreary place. A little later when we thought the bedroom might have warmed up we returned and noticed even more problems. Hair in the basin, filthy bath taps, very poor pressure so impossible to have a proper shower (as the bath plug seemed to be missing we couldn't take the other option of a bath either!). We retired to bed, having removed the grubby bedspread and got into the small double bed. Unfortunately there was only one single blanket and this barely met the sides of the bed. The spare was retrieved from the bottom of the wardrobe. We retired to bed - it was practially falling apart, hard as hell and had a totally inadequate mattress. God only knows where they got the pillows but they were old and hard too. We found it difficult to sleep at all and by 3.30 am were nearly frozen as the heating had gone off, the temperature outside was nearly zero and it was nearly eight o'clock before there was any heating in the morning. The bathroom was still freezing as the windows were large and it had no heating in it at all! After persuading the staff that we were not prepared to have breakfast on the bed in the room as it was too small and had no table anyway, we were served a very good continental breakfast in the lounge by a charming waitress. We find it hard to believe that Best Western inspect this hotel and find it suitable to be part of their consortium as it is well below what we know to be Best Western's general standard of acceptability. We would advise that until vast improvements are made you should try some of the excellent B&B's in the locality as there are plenty of other places to eat and drink locally. If we had been more prepared we would have booked a B&B locally as we have done many times in the past, but on this occasion all of them were booked or closed for Christmas.

  • Liked — Checking out of it in the morning
  • Disliked — Too many dislikes to enumerate
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Puyraillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed July 29, 2008

We stayed in the hotel as we had a wedding to go to in the local area. It's the most money I have ever spent on a stay at a hotel anywhere in the world so I was expecting very high standards, especially as this is part of the Best Western chain.

The hotel is in dire need of a makeover externally and internally. The rooms are very small with no air con which made for a very uncomfortable nights sleep.

Breakfast was served in the hallway between the bar and a side room, not a great set up.

Very disappointing and we won't be hurrying back.

  • Liked — nothing
  • Disliked — departure
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsRachaelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Royal Chase Hotel

Property: BEST WESTERN The Royal Chase Hotel
Address: Royal Chase Roundabout Salisbury Road, Shaftesbury SP7 8DB, England
Location: United Kingdom > England > Dorset > Shaftesbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Shaftesbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN The Royal Chase Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Located right in the middle of Thomas Hardy country, this is possibly Dorset's friendliest hotel. Close to the centre of historic Shaftesbury, the hotel sits in its own grounds with its pristine lawns and surrounded by glorious Dorset countryside and the ample charms of Somerset and Wiltshire. Unspoiled, beautiful counties offering a wide range of attractions plus an abundance of rural peace and tranquility. Those not to be missed include Wilton House, Longleat, Stourhead, Stonehenge and of course Shaftesbury's very own Gold Hill. The Royal Chase is privately owned and part of a small chain of quality hotels in Dorset and Devon. Please look at our sister hotels, The Rembrandt Hotel in Weymouth and The Lord Haldon in Exeter. ... more   less 
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Also Known As:
Best Western Shaftesbury
Shaftesbury Best Western
BEST WESTERN The Royal Chase Hotel Shaftesbury, Dorset

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