We arrived on the last day before the Hotel was taken over by new Management and subject to major refurbishment. We were impressed by the entrance but dismayed by the Reception where we stood, looked upon by a staff member propped against the window and the Manager working at a desk made of a door resting on trestles.No seat or invitation to be seated for the customer! We were ready to leave when we were told the room rate which was very reasonable (may have increased?). We had difficulty negotiating flights of stairs, a passageways interrupted by barely distinguishable steps, over which I nearly tripped, to a floor not served by an elevator. The room on first impression was delightfully furnished but cramped for space. We had to ask for an additional chair which was lacking that did not help the space. The plug for my electric razor, when I found it, was under the washbasin. To get into the bath for a shower was to risk life and limb as it was more that a short step up and what seemed an even longer step down. The Manager assured us that all these matters were in hand.
The public areas were well detailed in a modern fashion but lacked ambiance and warmth. The Dining room had a very good menu and wine list. However, half way through the meal I left my wife and had to dash to the bathroom. My wife came up to the bedroom after she finished her main course (she did not suffer any GI problems) and reported my condition to the Receptionist. I suffered from stomach pains and G.I. all night.What I had of the meal was well presented and tasted freshly prepared and authentic to the Menu description. Next morning I went to the local pharmacy and took medication that cleared my problem during the day. I mentioned this to the Manager who made no attempt to recompense for the incomplete meal. Complimentary Parking is in Public Car park which negotiating a busy blind corner with luggage.
- Official Description (provided by the hotel):
- The Grosvenor Arms is newly refurbished, it is traditional yet stylish, relaxed yet ‘buzzy’, and open all day. There are 16 bedrooms to choose from: cosy double, spacious double, deluxe double, balcony double, or suites – each one is beautifully appointed and furnished, decorated in a style appropriate to one of Shaftesbury’s oldest inns, but complete with the modern facilities you expect. You are always welcome, for a drink in the bar, a cup of coffee in the conservatory, or a pizza from the wood oven. The restaurant is open for breakfast, lunch and dinner, and the paved courtyard is always available for an alfresco lunch or drink. ... more less
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- Also Known As:
- The Grosvenor Arms Shaftesbury, Dorset